Job Description

Ready to turn small moments into big smiles? Join our team and help customers find meaningful gifts while working with us at TRENDYMAX (M) SDN BHD, a friendly local retailer known for curated presents and thoughtful displays. We value warm service, practical ideas, and a can-do attitude.

As our Gift Shop Retail Promoter you'll build standout in-store experiences that make products easy to discover and irresistible to buy. You will help shape displays, test promotion ideas, and grow sales through great conversations and care. This role gives you scope to try new display concepts and see immediate customer response.

Why Join Us

• Build a strong customer base by connecting with shoppers and creating repeat buyers through follow-up care.
• Grow your retail skills with hands-on training in gift wrapping, promotion execution, and POS operations.
• Expand your visual eye by leading color matching and display setups that influence purchases.
• Connect with a close-knit store team that gives practical feedback and supported learning.
• Learn to track promotion results and translate small wins into clearer daily plans.

Job Requirements

Responsibilities

Sales & Customer Engagement

• Drive daily retail sales by greeting customers, assessing needs, and recommending suitable gifts.
• Apply closing skills and upselling where it fits, while keeping the customer comfortable and informed.
• Provide friendly follow-up care by answering queries and offering simple after-sales help to encourage return visits.

Visual Merchandising & Presentation

• Design and refresh displays with attention to color matching and product pairings to improve visibility.
• Create gift-ready bundles and wrapping that simplify choices and improve conversion.
• Keep the sales floor tidy and stocked, ensuring front-of-store presentation stays inviting.

Promotions & Operations

• Execute promotion plans on the shop floor, including signage setup and timed offers to boost footfall.
• Operate POS, handle cash accurately, and process returns and exchanges following store guidelines.
• Record daily sales and promotion performance and share straightforward insights with the supervisor.
• Support stock receiving, basic counts, and shelf replenishment to maintain product availability.

Requirements

Qualifications & Experience

• Minimum 2 years of experience in retail sales, in-store promotion, or other customer-facing roles.
• Secondary school completion is required; a certificate in retail or customer service is a plus.
• Prior experience in a gift shop, lifestyle store, or similar retail environment in Malaysia is preferred.
• Willingness to work retail hours, including weekends and public holidays, and to travel between store locations if needed.

Hard Skills & Knowledge

• Proven skills in gift wrapping, product promotion, promotion execution, and in-store presentation.
• Familiarity with retail operations such as POS use, cash handling, basic inventory tools, and simple spreadsheets.
• Comfortable with color matching and arranging merchandise to highlight best sellers and seasonal themes.
• Ability to produce short daily sales notes and basic promotion reports for store review.

Soft Skills & Qualities

• Great communication and customer service skills, able to build rapport quickly with diverse shoppers.
• Strong attention to detail and pride in neat, thoughtful displays and accurate transactions.
• Reliable, punctual, and open to feedback with a collaborative approach to working in a small team.
• Positive sales attitude, patient with customers, and motivated to meet store targets through practical actions.

Skills