Job Description

 About the job

Triangle Worldwide is looking for a proactive and organised Customer Service Executive to join our team.

Key Responsibilities

•  Coordinate and schedule shipments with customers, ensuring timely and efficient handling.
•  Issue ROTs and arrange bookings with hauliers for empty container pick-ups and laden container collections.
•  Monitor opening dates and times with forwarding agents and submit early gate-in requests when required.
•  Liaise with hauliers and drivers to confirm equipment collection, container numbers and seal details.
•  Provide on-site operational support and oversee shipment handling.
•  Keep customers and relevant stakeholders updated on shipment progress through email and WhatsApp, including real-time photos.
•  Record and update haulier arrival and departure times for customer tracking.
•  Prepare billing for all shipments in our system and ensure completion within the monthly account-closing timeline.

Job Requirements

 Minimum Requirements:

•  Diploma or Degree in Logistics, Supply Chain Management, Business Administration or a related field.
•  Experience in freight forwarding, haulage coordination or logistics operations would be an advantage.
•  Good communication and coordination skills.
•  Able to manage multiple shipments and work within tight timelines.
•  Detail-oriented, responsible and comfortable providing on-site operational support.
•  Proficient in Microsoft Office and familiar with logistics or billing systems.

If you are organised, hands-on and enjoy working in a fast-paced logistics environment, we would like to hear from you.

Please send your CV to hrdesk@triangleww.com or contact us for more info

Skills