Job Description

Job Overview :

We are looking for a professional and friendly Customer Service Executive / Front Desk Officer to be the first point of contact for patients in our aesthetic clinic, Da Vinci Clinic. This role is responsible for welcoming patients, handling enquiries, scheduling and managing appointments, and ensuring smooth patient flow throughout their visit. The position also involves maintaining accurate patient records, supporting consultants during pre-consultations, and performing daily reporting and filing duties. Additionally, the role requires handling billing, payments, and cash collections while ensuring accuracy and compliance with clinic procedures. The ideal candidate will have excellent communication skills, a customer-first mindset, and strong attention to detail to deliver an exceptional patient experience. 

Job Responsibilities :

1) Patient’s arrangement

• Handle front desk duties such as answering Patient’s enquiry / Phone enquiries.
• Welcoming patients when they walk in, use the patient’s name whenever possible.
• Registration in Aoikumo & serving refreshments for patient also offer disposable slippers for patient to wear in clinic.
• Arranging patients to consult with consultants before guiding them to Doctor’s room / treatment rooms.
• Assist consultants in pre consultation whenever the needs arises
• Receive booking and arranging appointments.
• Maintain good patient relationship & patient’s record.
• Updating patient’s case notes using Dr Assist system
• Reminder calls / Whatsapp for next day’s appointment.

2) Fillings & reporting

• Filing of patients record and preparing files for the next day’s appointments.
• Send out sales & next day’s appointment before 7pm every day.
• Prepare day before patient’s record to finance for checking (for patients who make payment).

3) Payment and Collections

• Issue invoice & receipts to patients & also for in - house copy
• Receiving payments from patients via various payment methods.
• Printing and ensuring daily end sales report in tally with payment method & final collection for the day.
• Handing over daily cash sales when shift end to PIC.
• Report status/issues to discuss with manager – for follow-up remedy actions.
• Send out sales collection before 7pm every day

Job Requirements

1. Diploma holder, equivalent or higher in any discipline with at least 3 years working experience or Fresh Graduate in any discipline
2. Good English communication skills, both verbal and written
3. Diligent, hard-working and willingness to learn
4. Able to work in rotational shift (Rest day on weekdays)
5. Priority to Mandarin-speaking candidates.

Skills