Job Description

In charge of overall front desk operations. i.e. coordination between patient’s, consultants, Beauty therapist & Doctors.

Job Requirements

1) Patient’s arrangement

a)Handle front desk duties such as answering Patient’s enquiry / Phone enquiries.

b)Welcoming patients when they walk in, use the patient’s name whenever possible.

c)Registration in Aoikumo & serving refreshments for patient also offer disposable slippers for patient to wear in clinic.

d)Arranging patients to consult with consultants before guiding them to Doctor’s room / treatment rooms.

e)Assist consultants in pre consultation whenever the needs arises

f)Receive booking and arranging appointments.

g)Maintain good patient relationship & patient’s record.

h)Updating patient’s case notes using Aoikumo

i)Reminder calls / Whatsapp for next day’s appointment.

2) Fillings & reporting

a.Filing of patients record and preparing files for the next day’s appointments.

b.Send out sales & next day’s appointment before 7pm every day.

c.Prepare day before patient’s record to finance for checking (for patients who make payment

3) Payment and Collections

a.Issue invoice & receipts to patients & also for in - house copy

b.Receiving payments from patients via various payment methods.

c.Printing and ensuring daily end sales report in tally with payment method & final collection for the day.

d.Handing over daily cash sales when shift end to PIC.

e.Report status/issues to discuss with manager – for follow-up remedy actions.

Skills