Job Description

* Welcome parents, students, and visitors in a warm and professional manner.

* Answer phone calls, emails, and messaging platforms (e.g. WhatsApp).

* Provide information about programmes, schedules, fees, and promotions.

* Handle customer enquiries and follow up with prospective parents.

* Address basic customer concerns and escalate issues when necessary.

* Manage and update the company’s social media platforms, including:

    * Facebook

    * Instagram

    * TikTok

    * LinkedIn

    * Xiaohongshu (RED)

* Create or assist in creating simple promotional content and posts.

* Perform general administrative and data-entry duties.

Job Requirements

* Minimum SPM/STPM, Diploma, or equivalent qualification.

* Previous experience in customer service or administrative roles is preferred.

* Familiarity with major social media platforms is required.

* Fresh graduates are welcome to apply.

* Excellent communication skills in English and Mandarin are required.

* Strong customer service mindset and interpersonal skills.

* Basic administrative and data-entry skills.

* Proficient in Microsoft Office (Word, Excel, PowerPoint).

* Familiarity with Canva or other content creation tools is an advantage.

* Responsible, organised, and able to multitask in a fast-paced environment.

Why Join Us?

At Triple Tree Enrichment Center, we are committed to providing high-quality enrichment programmes for children aged 3–12. We offer a friendly, international, and growth-oriented working environment where passionate educators and staff can thrive.

Join us and grow together with a dynamic and expanding education centre in Mont Kiara.

Skills