Job Description

Elevate your career in wellness.

We are looking for passionate and service-oriented Spa Therapists to join our team. If you have a passion for beauty, wellness and creating exceptional guest experiences, we would love to hear from you.

As a Spa Therapist, you will be responsible for delivering professional body and facial treatments, understanding each guest’s needs and providing personalised care from consultation to completion of the treatment.

Job Requirements

• Deliver professional and high-quality spa treatments, including massages, facials, and body treatments.
• Provide a warm, professional, and personalized guest experience from consultation until the completion of the treatment. 
• Conduct proper guest consultations to understand guests needs, preferences, and treatment requirements. 
• Recommend suitable treatments, spa packages, and retail products based on the guest's needs. 
• Ensure all treatments are performed according to approved spa SOPs and treatment protocols. 
• Prepare treatment rooms before each appointment, ensuring all towels, linens, products, equipment, tissues, and amenities are fully stocked and ready. 
• Maintain a clean, hygienic, relaxing, and welcoming environment in all treatment rooms and spa areas. 
• Ensure the correct spa ambience, including music, lighting, temperature, and diffuser/aroma, is maintained. 
• Build strong relationships with guests and provide personalized service to encourage repeat visits.
• Promote spa treatments, packages, memberships, and retail products to achieve treatment and sales targets.
• Maintain professional grooming, appearance, and personal hygiene according to Spa standards. 
• Follow all spa policies regarding health, safety, hygiene, and guest privacy. 
• Manage treatment schedules efficiently and ensure punctuality for all appointments. 
• Work closely with the Spa Receptionist and Spa Manager to ensure smooth daily operations. 
• Assist with maintaining cleanliness and organization of spa facilities, including treatment rooms, pantry, relaxation areas, and back of house areas. 
• Monitor product and linen stock and inform management when replenishment is required. 
• Attend regular training sessions to improve treatment skills, product knowledge, and service standards. 
• Support special Spa events, VIP guests, promotions, and wellness activities when required.

Skills