Customer Relations Executive

Trust Health Asia

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This job is about being a Customer Relations Executive at Trust Health Asia, where you’ll transform healthcare by offering warm, personal support to patients. You might like this job because you’ll help people feel valued and guide them on their health journey!

RM 2500 - RM 4000

Damai Perdana, Kuala Lumpur

Full-Time

Job Description

At Trust Health Asia, we believe healthcare is more than medicine. It’s about helping people Do More With Life—living healthier, fuller, and more meaningful lives.

We’re not just another clinic. We’re building a new scene in primary healthcare, where hospitality meets medicine, where patients are treated like honored guests, and where every conversation is a chance to uplift.

That’s why we’re looking for a Group Patient Relations Executive who can bring this vision to life.

✨ What You’ll Do

Be the voice of Trust Health Asia across all clinics—on WhatsApp, calls, and messages.
Go beyond answering questions: guide, reassure, and inspire patients in their health journey.
Deliver service that feels warm, personal, and beautifully human—because medicine isn’t only science, it’s also care.
Help patients discover services, treatments, or products that truly fit their needs—never pushing, always guiding.
Turn challenges and crises into opportunities to build deeper trust.
Be part of a new era of primary healthcare hospitality that hasn’t been done before in Malaysia.

Job Requirements

Because this isn’t just patient relations.
It’s redefining what primary healthcare feels like.

At Trust Health Asia:

You’ll be part of a team that’s doing things differently—combining medicine, hospitality, and human connection.
You’ll help people Do More With Life—beyond appointments, beyond medicine, into lifestyle and wellness.
You’ll create experiences that patients will remember and talk about—a next-level kind of care that’s rare in Malaysia’s clinic scene.

This is not just a job. It’s a mission to transform healthcare into something extraordinary.

Someone who naturally brings calm, clarity, and warmth into conversations.
A believer that patients deserve 5-star hospitality, even in a neighborhood clinic.
Fluent in English + Malay/Chinese and able to adapt your tone beautifully.
Quick-thinking, empathetic, and capable of managing difficult situations gracefully.
Curious about aesthetics, wellness, and new-age medicine, and excited to grow with us.

Skills

Hospitality

Customer Relationship Management

Company Benefits

Dedicated Medical Benefits

Enjoy personal health coverage RM500/yr and special rates for others.

Staff Vaccination & Wellness Programs

Stay protected and healthy with access to regular health screenings and vaccinations.

Training & Upskilling Opportunities

Grow your career through in-house training, SOP mastery, and optional cross-clinic learning with the Trust Health Asia network.

Uniforms & Work Essentials Provided

Clinic uniforms and tools of the trade provided — so you stay professional and comfortable.

Company Hostel

We provide stay for permanent staffs that needed relocation.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

1 - 3 Years of Experience

Career Level

Junior Executive

Job Specialisation

Customer Service, Hospitality (on-ground)

Company Profile

Trust Health Asia

“Do More With Life” is our core belief that healthcare shouldn’t just fix problems — it should unlock potential. At Trust Health Asia, we’re not building clinics just to treat illness; we’re building a new kind of health system that helps people reclaim time, energy, and freedom. We believe that when healthcare is smart, human-first, and proactive — when it’s powered by AI, automated workflows, and decentralised...