Job Description

Most clinics have receptionists. Trust has Health Concierges. If you're someone who genuinely enjoys people, picks things up fast, and wants to understand how healthcare actually works from the inside — this role will teach you more in six months than most jobs do in two years. You'll be at the centre of a growing clinic group that is reshaping what primary care feels like in Malaysia. Not just the medicine. The entire experience.

WHAT YOU WILL DO

• Manage the front counter alongside our clinical team — welcoming patients, coordinating flow, and making sure every visit runs smoothly even when it's busy.
• Be Trust's voice on WhatsApp, email, and social media — warm, accurate, and never leaving someone waiting too long for an answer. You will be doing it with marketing execs, dieticians, nurses and doctors, along side with our healthcare infra.
• Escort patients between stations so no one ever feels lost, rushed, or unattended — especially those who are in pain, unwell, or anxious about their visit.
• Be present in the hardest moments — when a patient is scared, confused, or in discomfort. You won't be the clinician, but you will be the person who makes them feel safe while they wait for one.
• Handle the small moments that carry the most weight — a long wait, a billing question, an upset family member — and handle them with patience, clarity, and care.

Job Requirements

Empathy is not a soft skill here. It is the job.

At Trust, we believe that how a patient feels during their visit is as important as the care they receive. When someone walks through our door, they may be frightened, in pain, or carrying something heavy that we cannot see. Your role is to make them feel that they are in the right place — that someone is paying attention, that they matter, and that they will be looked after. That is what we mean when we say we are reshaping primary care. Yes this job requires a great deal of empathy.

WHAT WE ARE LOOKING FOR

• A people person — genuinely. Not performed friendliness. Real warmth.
• A fast learner who is curious about how things work and doesn't need to be told twice.
• Comfortable communicating in Bahasa Malaysia and English. Mandarin is a bonus in Cheras.
• Stays calm when it's busy. Doesn't let the pressure show on their face.
• Fresh graduates encouraged — attitude matters more than years of experience.

Skills