Job Description

We are looking for a proactive and detail-oriented Business Operations Intern to support the daily operations of our JulyTech Support Team. This role bridges business operations and technical support, ensuring smooth communication between merchants, internal teams, and system processes.

You will gain hands-on experience in handling real business scenarios, including merchant support, issue coordination, and operational execution.

Key Responsibilities

• Manage Merchant Communications:
  Handle and respond to merchant inquiries in a timely and professional manner across multiple channels. 
• Support Issue Resolution & Tracking:
  Assist in logging, monitoring and following up on merchant and system-related issues to ensure timely resolution within defined service levels. 
• Coordinate Cross-Functional Support:
  Liaise with internal teams (technical, product, operations) to facilitate effective resolution of system or operational issues. 
• Maintain Support Ticketing Processes:
  Ensure accurate documentation, status updates and closure of support tickets in accordance with internal processes and standards. 
• Assist in Operational Reporting & Documentation:
  Support data entry, preparation of reports, and maintenance of operational records to ensure data accuracy and visibility. 
• Support Merchant Onboarding Activities:
  Assist in onboarding new merchants by providing basic guidance on system usage and operational processes. 
• Identify Process Improvement Opportunities:
  Proactively highlight recurring issues and suggest improvements to enhance workflow efficiency and service quality. 
• Ensure Operational Efficiency:
  Contribute to the smooth execution of daily support operations by maintaining organization, responsiveness, and attention to detail. 

Job Requirements

✅ What We're Looking For

• Currently pursuing in Business or a related field
• Good communication skills in English & Chinese (written and verbal)
• Organized, self-motivated, and detail-oriented
• Strong problem-solving and communication skills 
• Eagerness to learn and adapt in a fast-paced environment
• Ability to work independently and as part of a team

🚀 What You’ll Gain

• Not Your Typical Internship
  You won’t be stuck doing admin work all day — you’ll handle real merchant cases and be part of actual business operations. 
• See How a Business Actually Runs
  From merchant communication to system issues, you’ll get behind-the-scenes exposure to how daily operations keep a company moving. 
• Learn Both Business and Tech
  Build a skillset that’s in demand — understand operations, systems and how tech supports business growth. 
• Real Problems, Real Experience
  You’ll work on real issues, not simulations — and learn how to think, respond and solve like a working professional. 
• Level Up Your Communication Skills
  Get confident handling B2B conversations, managing expectations and communicating clearly in Mandarin & English. 
• Fast Growth, Steep Learning Curve
  If you’re someone who likes to learn fast and do more, you’ll fit right in. 
• Potential Full-Time Opportunity
  Perform well, and this internship can turn into a full-time role — we invest in people who grow with us.

Skills