Job Description

We build software app for salons, spas and beauty clinics across Malaysia & Singapore all in one platform. More than 7000+ merchants run their businesses on our platform every day. And we need someone who actually gives a damn when those merchants hit a wall. We need someone who is passionate about product and driven to make sure every merchant succeeds.

📣What you'll actually be doing?

• Be the person merchants call when things go sideways — WhatsApp, calls, tickets — you're the calm in the chaos
• Figure out what's wrong and fix it — Help roll out new IT solutions & make sure everything is actually documented properly
• Explain tech stuff to non-tech people — like, really well. No jargon. No condescension.
• Spot patterns — if 10 merchants ask the same question, you flag it so we fix it at the root
• Work with the product and success teams — because support doesn't live in a silo here
• Help build our knowledge base — get hands-on with testing our tools and platforms — your feedback shapes what stays and what changes

Job Requirements

You might be the one if you...

✅ Actually enjoy helping people solve problems (not just tolerating it)

✅ Hate leaving things unresolved — you follow through

✅ You're coachable and take feedback well

✅ Communicate clearly in both Chinese and English

✅ Diploma or Degree in Business , Communication, PR, IT or any related field

✅ Fresh grads welcome — attitude and potential matter more than experience

You don't need to have...

❌ A specific degree — we care more about how you think than where you studied

❌ Years of experience — if you've got the right energy and skills, we want to talk

❌ Deep tech background — this isn't a coding role, it's a people + problem-solving role

What makes this different from other support jobs

🔥 A real career path — Support Specialist → Senior → Team Lead . Not just words on a JD, it's happening right now.

🧠 You'll know the product inside out — which means you become genuinely valuable, not replaceable

🤝 The team actually has your back — no being left alone to figure things out

📈 You're part of something growing — we're in the middle of a big expansion, which means opportunities come fast for people who perform

Skills