Job Description

1. To receive call through phone call or any communication method to troubleshooting customer issue and resolve through online
2. Participate in on-call rotation for after-hours support
3. Resolve client’s technical issues in a timely and professional manner
4. To provide simple user training and on-going user support
5. To support as helpdesk or call center first liner for resolution or technical support
6. Answer for enquiries on relevance to company products
7. To create ticket for the support, continue with assignment/ follow up/ analysis for subsequent activities until close case
8. To generate helpdesk report for daily/ monthly reporting purpose
9. To communicate with other department/ team in order to follow up on incident
10. Troubleshoot POS system issues and assist customers in resolving problems
11. Support UAT (User Acceptance Testing) before new product releases
12. Maintain and update documentation
13. Other ad-hoc task given by supervisor

Job Requirements

* MUST be ABLE to work in rotate shift (morning shift 9am-6pm / afternoon shift 2pm-11pm), Public Holiday and weekends

 *Working Schedule: 5 working days per week, with 2 days off (rotating rest days).

* Minimum Diploma

* Good communication and realiable 

* Fluency in Mandarin is a must, Malay and English 

* Other languages like cantonese are added advantage

Skills