Job Description

 The Waiter/Waitress is responsible for providing friendly, professional, and efficient service to customers while maintaining the restaurant’s service standards. The role includes taking orders, serving Arabic and Middle Eastern dishes, assisting customers with menu selections, maintaining cleanliness, and ensuring a pleasant dining experience. 

Job Requirements

• Welcome and greet customers in a friendly and professional manner.
• Present menus and explain Arabic/Middle Eastern dishes, ingredients, portion sizes, and available options.
• Take accurate food and beverage orders and communicate them clearly to the kitchen.
• Serve food and beverages promptly according to restaurant service standards.
• Recommend suitable dishes, beverages, desserts, and add-on items when appropriate.
• Check on customers during their meals and respond promptly to additional requests.
• Handle customer feedback or complaints professionally and refer serious matters to the supervisor or manager.
• Prepare tables before service and clear, clean, and reset tables after customers leave.
• Maintain cleanliness of the dining area, service stations, tables, chairs, menus, and related equipment.
• Coordinate with kitchen, cashier, and other service staff to ensure smooth restaurant operations.
• Assist with takeaway and delivery orders when required.
• Follow food hygiene, personal hygiene, safety, and restaurant SOP requirements.
• Ensure bills and orders are correctly assigned to the appropriate tables.
• Perform opening and closing duties as assigned by the supervisor.
• Carry out other reasonable duties related to restaurant operations when required.

Skills