Job Description

- Experience in a customer support role will be an added advantage.

- Track record of over-achieving quota.

- Strong phone and verbal communication skills along with active listening.

- Familiarity with CRM systems and practices.

- Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively. 

Job Requirements

  - Manage inbound and outbound calls in a timely manner.

- Follow communication “scripts” when handling different topics.

- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

- Seize opportunities to upsell products when they arise.

- Build sustainable relationships and engage customers by taking the extra mile.

- Keep records of all conversations in our call centre database in a comprehensible way.

- Frequently attend educational seminars to improve knowledge and performance level.

- Meet personal/team qualitative and quantitative targets.

Skills