Job Description

United Overseas Bank (Malaysia) Bhd is hiring a Personal Wealth Executive (Personal Banker) responsible for building and maintaining strong relationships with individual clients, providing financial advice, and selling a range of retail banking products and services to meet customers' financial needs.

Job Responsibilities:

• Acquire new individual customers and deepen relationships with existing clients through proactive engagement and needs-based selling.
• Identify customer financial needs and recommend suitable banking products and services, including deposits, loans, credit cards, investments, and insurance.
• Provide personalized financial advice and guidance to customers, assisting them in achieving their financial goals.
• Process customer transactions accurately and efficiently, adhering to all bank policies and regulatory requirements.
• Handle customer inquiries, resolve complaints, and provide excellent customer service to ensure high levels of satisfaction.
• Meet and exceed sales targets for various banking products and services.
• Stay updated on market trends, product knowledge, and regulatory changes to provide informed advice to customers.
• Collaborate with other bank departments to cross-sell products and services and provide holistic financial solutions.
• Ensure compliance with all internal policies, procedures, and external regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.

Job Requirements

Job Qualifications:

• Bachelor's degree in Business Administration, Finance, Banking, or a related field.
• Proven experience in a sales or customer service role within the banking or financial services industry, preferably as a Personal Banker.
• Strong understanding of retail banking products and services (e.g., deposits, loans, credit cards, investments, insurance).
• Excellent interpersonal, communication, and presentation skills with the ability to build rapport and trust with clients.
• Demonstrated sales acumen and a results-oriented mindset.
• Ability to analyze customer financial needs and recommend appropriate solutions.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong ethical conduct and commitment to compliance with banking regulations.
• Fluency in English and Bahasa Malaysia is required; proficiency in other languages is an advantage.

Skills