Job Description

1.  Online Customer Support (Live Chat)

• Handle customer inquiries in Chinese via Live Chat.
• Assist with top-ups, renewals, and billing issues.
• Provide clear, accurate, and timely responses.

1. Data & System Operations

• Manage customer accounts, discounts, and transaction records.
• Use Excel for reporting, reconciliation, and anomaly checks.
• Maintain and organize customer databases to support team decisions.

1. Process Improvement

• Record common FAQ and update SOPs.
• Suggest improvements to streamline processes and enhance customer satisfaction.
  
  

Job Requirements

1.  Proficiency in both Mandarin & English (mainly written/typing)
2. Solid Excel skills: VLOOKUP, data filtering, PivotTables preferred
3. Experience in customer service or chat support is a plus
4. Detail-oriented, responsible, and comfortable working with data
5. Able to work shifts, including weekends and public holidays

Preferred Qualifications

1. Experience in large enterprises or multinational companies.
2. Proficient in Mandarin for daily communication.
3. Background in BPO is a plus.

Salary Package

Working Location： Sunway Velocity
Work Arrangement: Weekly Shift Rotation
Morning Shift:9am - 6pm ; Night Shift: 5pm - 12am （WFH）
Salary: RM3500 -RM 5000

Want to join us? This isn’t just another customer service role—it’s a great entry point into the tech industry.

Apply now and seize this stable yet growth-oriented career opportunity!

Skills