Job Description

• Drive building operations and service excellence, creating a customer-focused service organization, where UP members can balance productivity and enjoyment in the workspace.
• Lead the efforts to build, support and maintain a collaborative community by facilitating the development of strong and productive connections between members to create member-to-member business interactions.
• Actively pursue and bring in events that can benefit our community and members, and to manage the event process to ensure all member or non-member events are organized to the company standard.
• Responsible and accountable for the monthly financial performance of the building including revenue, occupancy, member churn rate, expenses, operational KPI, community KPI, member satisfaction level, etc.
• Developing, training and managing the Community team to enable them to fulfill their maximum potential. 
• Provide formal and on-the-job coaching to your team, and to ensure we execute on all objectives and achieve all goals as a team.
• Identify and create partnerships that will benefit our community members and drive the promotion of their products and services.
• Work with landlord and property management for your location to ensure smooth cooperation between all parties, and to solve problems if conflicts arise.
• Responsible for daily, weekly, and monthly reports, analysis and performance reviews with management that tracks the performance of our community.
• Be an influencer within the greater community: leading, influencing and enhancing the UP presence in your city.
• Managing petty cash, team building budget, on-going operational cost, etc.   
• Other duties and responsibilities assigned by the company when needed.
  
  
  

Job Requirements

• University graduate is preferred. 
• At least 5 years of related experience and 2 years of management experience is required.
• Proficient in basic computer skills.
• Strong skills in communication, teamwork and people management
• Passionate, driven and responsible.
• Fluent in both English and Bahasa Malaysia is required.

Additional Info