Job Description

LOCATION: SUNWAY PYRAMID

JOB OVERVIEW:

We are seeking a diligent Customer Care Executive to provide comprehensive administrative and coordination support within our property management team. This role includes coordinating with other departments to ensure smooth operations within the property management division i.e. Maintenance/House Keeping/Customer Support.

JOB RESPONSIBILITIES:

• Provide customer care and support to our tenants with regards to booking, contract, check in, check out, extend contract. 
• Provide coordination support to our maintenance division, including scheduling meetings with tenants, acquire owner confirmation for maintenance services required and managing purchase order with sub contract/suppliers 
• Provide solutions to our house keeping department with regards to common area house keeping issues and house rules. 
• Assist in handling paperwork related to property management, including lease agreements, rental payments, and maintenance requests. 
• Liaise with customers to address their inquiries, concerns, and requests promptly and professionally. Incentive provided on group performance based on check in. Personal incentive provided based on each acquisition booking. 
• Facilitate effective communication and cooperation between departments to ensure smooth operations and excellent service delivery. 
• Provide administrative assistance to the Director in preparing company SOP and other documentation as needed. 
• Create engaging content and manage social media platforms to promote our businesses. 
• Support the Director in various tasks and projects as assigned.

Job Requirements

•  This position is open to female candidates only.
•  Minimum qualification: SPM. Fresh graduates are encouraged to apply.
•  1-2 years of experience in customer relationship management is an advantage.
•  Strong verbal communication and active listening skills in English and Bahasa Malaysia are required. Proficiency in Chinese is a plus.
•  Excellent time management and the ability to work independently.
•  Strong interpersonal and communication skills.

Skills