Job Description

JOB RESPONSIBILITIES:

• Responsible for providing customer service support via LIVE Chat on multiple online platforms for multiple brands and products.
• Effectively manage the needs and satisfaction of our online customers while adhering to the company's customer service quality & standards (such as response rate / speed, response professionalism, abandon / drop-out rate etc).
• Uses standard scripts and established guidelines and under supervision, to meet Service Level Agreement.
• Gather all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Work with line managers to support the overall customer service optimization and report making.
• Performs other duties as assigned.

JOB RESPONSIBILITIES:

• Conduct outbound calls to customers from a provided contact list.
• Present products to prospective customers, effectively communicating their features and benefits.
• Cultivate an in-depth understanding of the products offered to address customer inquiries and objections.
• Effectively handle objections and work towards converting leads into satisfied customers.
• Develop and implement strategies to retain customers and reduce customer losing.
• Identify opportunities to upsell or cross-sell products and services to existing customers.
• Handle conflicts and complaints with professionalism and tact.
• Create a connection with the customer by showing genuine interest in their issue and offering a sympathetic response.
• Be flexible and ready to adjust your approach based on the customer’s personality and the complexity of their issue.
• Capable of performing efficiently and effectively in high-pressure situations.
• Build and maintain strong relationships with customers through effective communication and active listening.
• Assess customer requirements and their potential to make a purchase.
• Achieve or surpass monthly, quarterly, and annual sales targets and quotas.
• Maintain precise and current records of customer interactions, including calls, Telegram, WhatsApp, and sales outcomes.
• Stay informed about industry trends, competitors, and customer preferences to tailor sales strategies accordingly.
• Adhere to company policies and industry regulations when conducting sales calls.
• Fulfil any other related duties as assigned.

Job Requirements

JOB REQUIREMENTS:

• Minimum SPM qualification and fresh graduates are encouraged to apply.
• Strong verbal communication and active listening skills in English and Bahasa are required, while proficiency in Chinese is an additional advantage.
• Good in negotiation and persuasion abilities.
• Effective time management abilities.
• Ability to work independently.
• Chat support (100% live-chat messaging and email reply)
• Willing to work in a shifting schedule (Rotational Shift). The account is 24/7

JOB REQUIREMENTS:

• Minimum SPM qualification and fresh graduates are encouraged to apply.
• Strong verbal communication and active listening skills in English and Bahasa are required, while proficiency in Chinese is an additional advantage.
• Good in negotiation and persuasion abilities.
• Effective time management abilities.
• Ability to work independently.
• Resilience in handling rejection. 

Skills