Job Description

JOB OVERVIEW:

We are Ruby-Cell Malaysia, a luxury, science-driven Korean skincare brand.

You can visit us at https://rubycellmalaysia.com.my/

We are currently looking for a reliable as well as organized Retail Operation Assistant to support daily administration and business operations and to ensure smooth coordination between different departments.

JOB RESPONSIBILITIES:

• To handle general administrative tasks (manage office documentation, filing systems, company records, and data entry tasks).
• To update and manage spreadsheets, databases, and filing systems.
• To assist in stock receiving, stock arrangement, and periodic stock counting.
• To facilitate communication and coordination between departments.
• To liaise with vendors, clients, and courier services providers.
• To answer phone calls, messages and multiple online platforms enquiries.
• To support day-to-day coordination.
• To serve and assist walk-in customers with professional and friendly consultation.
• To maintain the cleanliness in the office and packaging area.
• To pack products according to the order list from multiple online platforms (e.g., WhatsApp, Shopee, Lazada).
• To organize and manage packed parcels for courier pick-up (e.g., Ninja Van).
• To track parcels, monitor delivery status, and follow-up to ensure timely dispatch and successful delivery. 

Job Requirements

JOB REQUIREMENTS:

• Fresh graduates are welcomed to apply.
• Able to communicate effectively in English, Mandarin, and Cantonese.
• Basic knowledge of using PC or laptop, social media platforms (e.g., Instagram, WhatsApp), online shopping platforms (e.g., Shopee, Lazada), and websites.
• Detailed-oriented.
• Responsible and able to multitask.
• Strong organizational and problem-solving skills.
• Proactive and willing to learn.
• Good interpersonal communication skills with ability to build rapport with customers.
• Able to work well in a team and independently.
• Experienced in book keeping, admin operation or office coordination are welcome to apply
• Having experience in the skincare industry or any other related field is preferred. 

PERSONAL TRAITS:

• Friendly
• Detailed-oriented
• Calm under pressure

Skills