Job Description

JOB OVERVIEW:

Join us and be part of a team dedicated to serving delicious food with exceptional hospitality.

SERVICE CREW

Job Responsibilities:

• Welcome customers and arrange seating where required.
• Take food and beverage accurately.
• Recommend suitable menu items to customers according to their needs and preferences. 
• Serve food, beverages and refill when required.
• Clear tables and reset them for the next customers.
• Pack takeaway orders and check items before handing over.
• Keep the dining area, condiment station and service counters clean.
• Restock tissues, sauces, cutlery and takeaway supplies.
• Assist with opening and closing cleaning duties.
• Carry out other duties assigned by the outlet supervisor.

CAPTAIN SERVICE CREW

Job Responsibilities:

• Allocate stations and duties before each shift.
• Monitor manpower and assist during peak hours.
• Ensure orders are served correctly and on time.
• Handle customer complaints and service recovery.
• Coordinate with the kitchen regarding delays or special requests.
• Monitor cashier and dining floor operations where required.
• Ensure service SOPs and cleanliness standards are followed and maintained. 
• Report manpower or operational issues to the restaurant Supervisor / Manager.

RESTAURANT SUPERVISOR

Job Responsilibities:

• Supervise daily restaurant operations.
• Prepare staff duty rosters.
• Monitor attendance, punctuality and discipline.
• Ensure sufficient manpower during each shift.
• Monitor food quality and customer feedback.
• Coordinate with the kitchen on operational issues. 
• Check stock levels for dining supplies and place replenishment requests.
• Train new employees and monitor performance. 
• Prepare daily sales and operational reports. 
• Report outlet issues to management.

RESTAURANT MANAGER

Job Responsibilities:

• Manage overall daily restaurant operations. 
• Supervise front of the house and kitchen teams.
• Review staff duty rosters and ensure sufficient manpower. 
• Monitor sales, labour costs and operating expenses.
• Ensure food quality, service quality and cleanliness SOPs.
• Handle escalated customer complaints.
• Monitor inventory and coordinate purchasing. 
• Train, coach and evaluate employees.
• Conduct opening and closing outlet checks.
• Ensure food safety compliance and health regulations.
• Prepare operational reports.
• Work closely with the owner on outlet performance. 

Job Requirements

SERVICE CREW

Job Requirements:

• Minimum SPM or equivalent qualification.
• Fresh graduates and candidates without experience are encouraged to apply. Training will be provided.
• Previous experience as a waiter, waitress, or in customer service is an added advantage.
• Friendly, positive, and customer-oriented personality.
• Good communication and interpersonal skills.
• Able to work in a fast-paced environment and under pressure.
• Willing to work on weekends, public holidays, and shift rotations.
• Team player with a strong sense of responsibility and punctuality.
• Able to communicate fluently in Chinese and basic proficiency in English and Malay.
• Physically fit and able to stand or walk for extended periods.

CAPTAIN SERVICE CREW

Job Requirements:

• Minimum SPM or equivalent qualification.
• 2-3 years of restaurant experience.
• Experience leading a service team is preferred
• Friendly, positive, and customer-oriented personality.
• Good communication and interpersonal skills.
• Able to work in a fast-paced environment and under pressure.
• Willing to work on weekends, public holidays, and shift rotations.
• Team player with a strong sense of responsibility and punctuality.
• Able to communicate fluently in Chinese and basic proficiency in English and Malay.
• Physically fit and able to stand or walk for extended periods.

RESTAURANT SUPERVISOR

Job Requirements:

• Diploma is preferred but not compulsory with relevant experience. 
• Minimum 3 years in F&B operations.
• Experience supervising a restaurant team is preferred.
• Able to work in a fast-paced environment and under pressure.
• Willing to work on weekends, public holidays, and shift rotations.
• Able to communicate fluently in Chinese and basic proficiency in English and Malay.

RESTAURANT MANAGER

Job Requirements:

• Diploma or Bachelor’s Degree preferred but not compulsory with relevant experience.
• Minimum 3-5 years in F&B management experience.
• Experience managing service and kitchen teams. 
• Knowledge of manpower planning, stock control and restaurant operations. 
• Strong leadership, communication and problem solving skills.
• Able to work in a fast-paced environment and under pressure.
• Willing to work on shifts, weekends and public holidays.
• Able to communicate fluently in Chinese and basic proficiency in English and Malay.

Skills