Job Description

JOB OVERVIEW:

Established in 2008, Fei Fei Crab is one of Malaysia's leading seafood restaurant brands, renowned for its premium live crab dishes, innovative flavors, and exceptional dining experience. With multiple outlets across the country, we are committed to delivering quality food, outstanding service, and memorable experiences while fostering a positive and growth-oriented workplace for our team.

At Fei Fei Crab, we're renowned for our signature crab dishes, fresh seafood, and quality ingredients. We are committed to delivering authentic Chinese seafood cuisine and creating memorable dining experiences for every customer.

As our business continues to grow, we are looking for enthusiastic, reliable, and proactive Service Crew and Kitchen Crew members to join our team. If you enjoy working in a fast-paced restaurant environment, have a positive attitude, and are passionate about great food and excellent customer service, we'd love to hear from you.

Join us and be part of a team dedicated to serving delicious food with exceptional hospitality.

SERVICE CREW

Job Responsibilities:

• Welcome customers and arrange seating where required.
• Take food and beverage accurately.
• Recommend suitable menu items to customers according to their needs and preferences. 
• Serve food, beverages and refill when required.
• Clear tables and reset them for the next customers.
• Pack takeaway orders and check items before handing over.
• Keep the dining area, condiment station and service counters clean.
• Restock tissues, sauces, cutlery and takeaway supplies.
• Assist with opening and closing cleaning duties.
• Carry out other duties assigned by the outlet supervisor.

CAPTAIN SERVICE CREW

Job Responsibilities:

• Allocate stations and duties before each shift.
• Monitor manpower and assist during peak hours.
• Ensure orders are served correctly and on time.
• Handle customer complaints and service recovery.
• Coordinate with the kitchen regarding delays or special requests.
• Monitor cashier and dining floor operations where required.
• Ensure service SOPs and cleanliness standards are followed and maintained. 
• Report manpower or operational issues to the restaurant Supervisor / Manager.

RESTAURANT SUPERVISOR

Job Responsilibities:

• Supervise daily restaurant operations.
• Prepare staff duty rosters.
• Monitor attendance, punctuality and discipline.
• Ensure sufficient manpower during each shift.
• Monitor food quality and customer feedback.
• Coordinate with the kitchen on operational issues. 
• Check stock levels for dining supplies and place replenishment requests.
• Train new employees and monitor performance. 
• Prepare daily sales and operational reports. 
• Report outlet issues to management.

RESTAURANT MANAGER

Job Responsibilities:

• Manage overall daily restaurant operations. 
• Supervise front of the house and kitchen teams.
• Review staff duty rosters and ensure sufficient manpower. 
• Monitor sales, labour costs and operating expenses.
• Ensure food quality, service quality and cleanliness SOPs.
• Handle escalated customer complaints.
• Monitor inventory and coordinate purchasing. 
• Train, coach and evaluate employees.
• Conduct opening and closing outlet checks.
• Ensure food safety compliance and health regulations.
• Prepare operational reports.
• Work closely with the owner on outlet performance. 

Job Requirements

SERVICE CREW

Job Requirements:

• Minimum SPM or equivalent qualification.
• Fresh graduates and candidates without experience are encouraged to apply. Training will be provided.
• Previous experience as a waiter, waitress, or in customer service is an added advantage.
• Friendly, positive, and customer-oriented personality.
• Good communication and interpersonal skills.
• Able to work in a fast-paced environment and under pressure.
• Willing to work on weekends, public holidays, and shift rotations.
• Team player with a strong sense of responsibility and punctuality.
• Able to communicate fluently in Chinese and basic proficiency in English and Malay.
• Physically fit and able to stand or walk for extended periods.

CAPTAIN SERVICE CREW

Job Requirements:

• Minimum SPM or equivalent qualification.
• 2-3 years of restaurant experience.
• Experience leading a service team is preferred
• Friendly, positive, and customer-oriented personality.
• Good communication and interpersonal skills.
• Able to work in a fast-paced environment and under pressure.
• Willing to work on weekends, public holidays, and shift rotations.
• Team player with a strong sense of responsibility and punctuality.
• Able to communicate fluently in Chinese and basic proficiency in English and Malay.
• Physically fit and able to stand or walk for extended periods.

RESTAURANT SUPERVISOR

Job Requirements:

• Diploma is preferred but not compulsory with relevant experience. 
• Minimum 3 years in F&B operations.
• Experience supervising a restaurant team is preferred.
• Able to work in a fast-paced environment and under pressure.
• Willing to work on weekends, public holidays, and shift rotations.
• Able to communicate fluently in Chinese and basic proficiency in English and Malay.

RESTAURANT MANAGER

Job Requirements:

• Diploma or Bachelor’s Degree preferred but not compulsory with relevant experience.
• Minimum 3-5 years in F&B management experience.
• Experience managing service and kitchen teams. 
• Knowledge of manpower planning, stock control and restaurant operations. 
• Strong leadership, communication and problem solving skills.
• Able to work in a fast-paced environment and under pressure.
• Willing to work on shifts, weekends and public holidays.
• Able to communicate fluently in Chinese and basic proficiency in English and Malay.

Skills