Job Description

The company

Upstream is leading the mobile internet revolution in high-growth markets. Its pioneering platform provides 1.2 billion people in developing countries with affordable and secure access to digital services on their mobile devices. Upstream's Zero-D service provides free access to the internet essentials to 250 million mobile users in Latin America and Africa even when they have run out of data. The company's Secure-D service is a leading anti-fraud platform that in 2018 alone, detected 30 million mobile phones infected with malware in 16 counties. Upstream's all-in-one digital marketing platform, One-D, simplifies the digital user acquisition journey by managing the entire recruitment process, including partners and digital marketing channels, and safeguards mobile subscribers against all fraudulent activity. Upstream works with over 60 mobile operators, across more than 45 markets, leveraging their unique assets to boost and create new revenue streams in the data era. Its team counts 280 people of over 25 nationalities, working from nine offices around the globe.

The role

The Account Manager is one of the main points of contact between the client and Upstream’s internal resources, playing a key role in materialization of the Account Plan and achievement of the account targets (commercial, financial, product).

This role is ideal for a candidate with high potential who wishes to be rewarded for outstanding performance while having the opportunity to gain valuable international business experience on large mobile marketing projects.

The role is based in Malaysia.

Job Requirements

Requirements

Key Accountabilities

• Ownership of the client relationship: On the ground key point of contact between the client and the rest of Upstream; ownership of important operational and mid-level client contacts; managing client expectations; building and securing client satisfaction
• Commercial ownership of the account: Significant contribution in implementing the account plan and achievement of the account targets; contract negotiations and closing; performance monitoring; maintaining the account P&L on a monthly basis; reconciliations, invoicing and payments
• Coordinating all local operational resources and being responsible for local operational delivery: prizes, logistics, regulatory, supplier contracts and use of recruitment channels; accountable for client deliverables and all local market inputs
• Working closely with internal teams to ensure the project plan is delivered on time
• Oversight of service performance: monitoring of traffic; tracking of service performance indicators; monitoring of message performance; monitoring of complaints and customer satisfaction
• Identifying opportunities for upselling (services, new products, marketing inventory)
• Identifying local partners and product opportunities
• Constantly monitoring the local competition landscape and detecting potential risks

Other Key Considerations

• 2-5 years of work experience in the fields of consulting, marketing, telecoms or information technology
• Experience with budget management and cost control
• Business development or account management experience
• Solid understanding of Mobile, Web, and online advertising industry
• Marketing thinking and creative capability

Travelling up to 20 % of the time

Benefits

We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment.

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Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, colour, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.