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This job is all about helping tenants and solving their problems at a property management company. You might like this job because you get to communicate with people, schedule repairs, and ensure everything runs smoothly from Monday to Saturday!
Job Description
Customer Services for Property Management Company
Working Hours:
Monday - Friday [10am - 7pm]
Saturday [10am - 3pm]
Responsibilities
- To reply to tenant issues or complaints either in Calls / Whatsapp messages / Feedback Form in a timely and professional manner.
- To handle all tenant inquiries / coordinate with technician team based on Standard Procedure and Guideline defined by the company.
- To arrange schedules of technicians & tenants for fixing defected appliances.
- To ensure all monthly rentals & utilities of tenants are collected from tenants on time.
Job Requirements
- Candidates must possess good communication skills both spoken and written in English.
- Candidates must possess at least a diploma or equivalent.
- At least 1 year of working experience in related field is preferred. Fresh graduates are welcomed.
- Candidates must possess a proactive mindset and high willingness to learn and adapt to different situation quickly.
- Result-oriented with a high degree of self-motivation, a positive mind, the ability to work independently with minimum supervision, and the ability to work in a team environment
- Proficient in using computers
- Able to multitask and uphold confidentially.
- Computer literate. Familiar with Microsoft office.
Skills
Company Benefits
No Communication Gap
In Urban Room, all of our employees are on younger generation. We're open to talk for any suggesstions from our employees.
Company Trips
Urban Room provides overseas incentive trips on top of bonuses.
Company PC
Company PC / laptop will be supplied if necessary.
Great Working Location
Surrounded by public transports (BRT Sunway / LRT Kelana Jaya)
Nearby Food Stalls / Convenience Store
Office surrounded by convenience stores, grocery stores & eating places.
Extra Incentives
Bonus sales incentives
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Entry Level
Job Specialisation
Customer Service
Company Profile
