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This job is a Customer Service role for a Property Management Company, requiring Mandarin language skills. You might like this job because it involves resolving tenant issues professionally and coordinating with technicians efficiently.
Job Description
Customer Services for Property Management Company
Working Hours:
Monday - Friday [10am - 7pm]
Saturday [10am - 3pm]
Responsibilities
- To reply to tenant issues or complaints either in Calls / Whatsapp messages / Feedback Form in a timely and professional manner.
- To handle all tenant inquiries / coordinate with technician team based on Standard Procedure and Guideline defined by the company.
- To arrange schedules of technicians & tenants for fixing defected appliances.
- To ensure all monthly rentals & utilities of tenants are collected from tenants on time.
Job Requirements
- Candidates must possess good communication skills both spoken and written in Mandarin and English.
- Candidates must possess at least a diploma or equivalent.
- At least 1 year of working experience in related field is preferred. Fresh graduates are welcomed.
- Candidates must possess a proactive mindset and high willingness to learn and adapt to different situation quickly.
- Result-oriented with a high degree of self-motivation, a positive mind, the ability to work independently with minimum supervision, and the ability to work in a team environment
- Proficient in using computers
- Able to multitask and uphold confidentially.
- Computer literate. Familiar with Microsoft office.
Skills
Company Benefits
No Communication Gap
In Urban Room, all of our employees are on younger generation. We're open to talk for any suggesstions from our employees.
Company Trips
Urban Room provides overseas incentive trips on top of bonuses.
Company PC
Company PC / laptop will be supplied if necessary.
Great Working Location
Surrounded by public transports (BRT Sunway / LRT Kelana Jaya)
Nearby Food Stalls / Convenience Store
Office surrounded by convenience stores, grocery stores & eating places.
Extra Incentives
Bonus sales incentives
Additional Info
Company Activity
Last active - few days ago
Experience Level
1 - 3 Years of Experience
Career Level
Entry Level
Job Specialisation
Customer Service
Company Profile
Urban Room Sdn Bhd
Urban Room Sdn Bhd is a property management, renting & renovation based company based in Sunway area where our clients are mainly investors within Malaysia and students in Sunway / Monash / Taylors University. Our management services includes rental collection, utility payment, technician services and other day-to-day operation.
We provide renovation services to investors who owns property in Sunway area as well as tenant securing & management services, providing hassle-free investment experiences.
Join our team here in the heart of Sunway now if you want to be part of a younger generation & fast growing team. You will be working in a younger generation environment with great opportunities