Job Description

1. Talent Acquisition & Workforce Planning

•  Lead end-to-end recruitment for all levels — kitchen crew, service staff, supervisors, and outlet managers — ensuring vacancies are filled within target timeframes across all outlets.
•  Partner with operations heads to conduct headcount reviews and anticipate hiring needs during peak seasons such as festive periods and new outlet openings.

2. Rostering & Shift Management Support

•  Develop and enforce HR policies governing shift work, split shifts, rest day work, public holiday entitlements, and overtime in compliance with the Employment Act.
•  Monitor absenteeism patterns and implement corrective measures to reduce no-shows and last-minute call-outs that impact outlet operations.
•  Ensure accurate tracking of working hours via HRMS or biometric systems to support payroll accuracy and labour law compliance.

3. Onboarding & Training

•  Design and implement a structured onboarding programme covering company culture, SOPs, grooming standards, and food safety protocols for all new hires.
•  Identify and utilise available training grants (e.g. HRD Corp / SkillsFuture) to develop an annual training calendar covering both operational and soft skills.

4. Employee Relations & Compliance

•  Serve as the primary point of contact for employee grievances, disciplinary matters, and workplace conflicts — conducting fair investigations in accordance with company policy and labour law.
•  Manage the full disciplinary process including show cause letters, domestic inquiry proceedings, and advising management on appropriate action.
•  Oversee separation processes — resignation, termination, and retrenchment — ensuring proper final settlements, exit interviews, and statutory notifications are completed.

5. Payroll, Benefits & HR Administration

•  Oversee monthly payroll processing ensuring accuracy of base salary, shift allowances, overtime, service charges, and statutory deductions (EPF, SOCSO, EIS / CPF).
•  Administer employee benefits including medical, annual leave, and staff discounts, and maintain accurate records in the HRMS in line with PDPA requirements.
•  Periodically benchmark compensation packages against F&B industry standards to ensure the company remains competitive in attracting and retaining talent.

6. Employee Engagement & Retention

•  Develop retention strategies tailored to the high-turnover nature of F&B — including structured career pathways, cross-training opportunities, and clear promotion frameworks.
•  Design and run employee engagement initiatives such as staff recognition schemes, team-building events, and service milestone celebrations across all outlets.

7. HR Reporting & Analytics

•  Track and report on labour cost as a percentage of revenue to support F&B financial planning and budget discussions.
•  Maintain audit-ready HR documentation and support annual HR budgeting with data on headcount costs, projected hiring needs, and training expenditure.

Job Requirements

- Bachelor's degree in HRM, Business, or related field

- 8+ years HR experience, preferably in F&B industry

- Strong knowledge of Employment Act and labour regulations

- Experience managing high-volume, shift-based workforce

- Proficient with HRMS / payroll systems

- Strong interpersonal and conflict resolution skills

- Ability to work independently across multiple brands

NICE TO HAVE

- Experience with foreign worker management and work permit processes

- Familiarity with food hygiene and safety certification (e.g. HACCP, Sijil Halal)

- Experience in a chain or multi-outlet F&B environment

- Bilingual ability (English + Bahasa Malaysia or Mandarin)

Skills