Job Description

Job Description

• Provide exceptional support to Clients for their enquiries, requirements, concerns, and escalations regarding Background Checks, in strict adherence to Company Policies and Procedures.
• Foster and nurture strong Client relationships while expanding our business through consistent service excellence, and explore opportunities for upselling and cross-selling our services.
• Prepare reminders, minutes, reports, letters, and other administrative support materials when required.
• Actively participate in ad-hoc projects, activities, and events.

Job Requirements

Requirements

• Minimum Diploma or Degree in any Qualification
• Possesses good interpersonal skills with people of all levels
• Well versed in Microsoft programs such as Excel, Word, Project, and PowerPoint
• Good spoken and written English is a pre-requisite
• Able to work and deliver under pressure and tight deadlines

Qualities You Should Possess

•  Exhibit excellent communication skills, delivering information concisely, accurately, and tactfully through calls, emails, video conferences, or in-person interactions with clients and stakeholders as necessary.
•  Embrace independence, self-motivation, and initiative, displaying confidence and attention to detail. 
•  Excel in multitasking, with exceptional time management skills and a profound sense of responsibility and accountability.
•  Thrive in a fast-paced work environment, demonstrating efficiency and effectiveness even under pressure.

Skills