Job Description

Human Resources

• Manage end-to-end recruitment, onboarding, and offboarding for all outlet staff
• Maintain accurate employee records, attendance, and HR documentation
• Administer payroll, benefits, leave, and statutory compliance
• Support staff training, performance appraisals, and career development programs
• Handle employee relations, grievance resolution, and conflict management
• Ensure compliance with Malaysian labor laws, company policies, and SOPs
• Prepare HR reports for management, including headcount, turnover, and staffing metrics
• Collaborate with outlet management on manpower planning and scheduling
• Implement employee engagement initiatives and team-building programs

Administration

• Maintain office administration, filing, and document management systems
• Manage procurement of office supplies, equipment, and vendor contracts
• Assist outlet management with reporting, scheduling, and operational documentation
• Track inventory for operational and administrative needs across outlets
• Prepare operational and administrative reports for management
• Coordinate between HQ and outlets to ensure smooth workflow
• Report administrative issues, facility needs, or operational challenges to management

Job Requirements

• Diploma, degree, or certification in Human Resources, Business Administration, or related field
• Proven experience in HR and administration, preferably in F&B, retail, or multi-outlet operations
• Knowledge of Malaysian labor laws, payroll, and statutory reporting
• Strong organizational, communication, and interpersonal skills
• Proficiency in HR software, payroll systems, Microsoft Office, and reporting tools
• Disciplined, proactive, and able to manage multiple outlets or tasks simultaneously

Skills