Job Description

 What You'll Do Day-to-Day:

1. Customer Support Excellence: Handle customer inquiries and provide solutions to all customer-related problems via multiple channels
2. Live Chat & Communication: Provide real-time customer service support through live chat and phone systems
3. Process Management: Follow company service standards and communication procedures to ensure consistent quality
4. Problem Resolution: Handle complaints, provide appropriate solutions and alternatives within time limits
5. Account Management: Keep detailed records of customer interactions and process customer accounts

Job Requirements

Skills & Experience We're Looking For:

1. Language Requirements: Fluent in Mandarin and English (spoken & written) for diverse client communication
2. Experience Level: Fresh graduates encouraged to apply, customer service experience preferred but not essential
3. Technical Skills: Basic computer knowledge including Microsoft Excel and Word proficiency
4. Work Flexibility: Ability to work rotational shifts including weekends (5-6 days per week)
5. Personal Qualities: Strong multitasking abilities, time management skills, and passion for helping customers
6. Communication: Excellent interpersonal skills with ability to work in dynamic, supportive team environment

Comprehensive Benefits & Perks:
• Location: KL Eco City, Kuala Lumpur (Convenient LRT/KTM access - Abdullah Hukum station)
• Competitive Package: Salary RM 3,600-4,000 and annual bonuses
• Work Benefits: Travelling allowance, language allowance, night shift allowance, ot pay & commission
• Health & Wellness: Medical claim coverage, annual leave, sick leave, hospitalization leave
• Family Support: Maternity leave, paternity leave
• Career Development: Excellent training programs, mentoring, and skill enhancement opportunities
• Office Perks: Free coffee, tea, and snacks, monthly team activities, positive work environment

If you are passionate about e-commerce and helping others, and if you believe you have what it takes to provide exceptional customer service, we want to hear from you! 

Skills