Job Description

1. Responsible for testing, repairing, and providing technical support for the company’s electronic products, ensuring their normal operation.
2. Handle customer after-sales issues, including fault diagnosis, problem analysis, and providing solutions.
3. Maintain good communication with customers, respond promptly to after-sales requests, and improve customer satisfaction.
4. Record and report product quality issues, assisting the technical team in optimizing product performance.
5. Provide on-site or remote technical support as required by the company.
6. Regularly organize and report after-sales data, assisting in the improvement of after-sales service processes.
7. Manage after-sales related equipment and tools, ensuring safety and standardization in repair work.  

1. 负责公司电子产品的检测、维修与技术支持，确保产品正常运行。
2. 处理客户售后问题，包括故障诊断、问题分析与解决方案提供。
3. 与客户保持良好沟通，及时回应售后需求，提高客户满意度。
4. 记录并反馈产品质量问题，协助技术团队优化产品性能。
5. 上门或远程提供技术支持（根据公司需求安排）。
6. 定期进行售后数据的整理与汇报，协助完善售后服务流程。
7. 负责售后相关设备和工具的管理，确保维修工作的安全与规范。

Job Requirements

1. Able to repair electronic products.
2. Good communication skills.
3. Must be proficient in Mandarin, proficiency in English and Malay will be an added advantage.
4. Bachelor’s Degree qualification preferred.
5. Working Location at Wisma UOA 2, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.

1. 能够维修电子产品。
2. 具备良好的沟通能力。
3. 必须精通中文、英语和马来语。会说中文者优先考虑。
4. 学士学历者优先考虑。
5. 工作地点 - Wisma UOA 2, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Skills