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Customer Support Representative-Penang

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This job is about helping customers by managing schedules and ensuring timely installation of products. You might like this job because you get to interact with people, solve problems, and keep everything organized while working in a friendly team!

RM 2800 - RM 4000

No 58 (Ground Floor), Jalan Perai Jaya 4, Bandar Perai Jaya, 13600 Perai, Butterworth, Pulau Pinang, Penang

Job Description

  • Plan and monitor daily product measurement and installation schedule to ensure timely delivery in accordance with customers' requirements and company standards.
  • Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
  • Prepare all relevant documents pertaining to product measurement and installation services' request and promptly update all such information into system.
  • Ensure customers request, enquiry, feedback and complaints are logged and resolved on time.
  • Ensure of all receiving of goods from Headquarter are in accordance to customers' order and in good conditions. 
  • Co-ordinate receiving of goods return from customers as well as disposition of expired material / goods back to Headquarter.
  • Performs any other tasks and responsibilities within the Branch Operations as and when required.

Job Requirements

  

  • Candidate must possess at least a Diploma/ Bachelor's Degree in Business/ Marketing.
  • At least 2 years' working experience in customer communication and sales coordination.
  • Working experience in similar field is preferred but not essential. Fresh-graduates are encouraged to apply.
  • Applicants must be willing to work for 5.5 days.
  • Conversant in both spoken and written of Bahasa Malaysia and English.
  • Proficient in Microsoft Office applications (especially Microsoft Excel).
  • Details oriented with good interpersonal and communication skills.

Skills

Verbal Communication Skills
Interpersonal Communications
Planning
Detail Oriented

Company Benefits

Paid Leave

We have various types of paid leave! So that you can take relevant leave to enjoy.

Medical Benefit

We provide medical benefits just in case you are sick. It is a way we show that we care

Annual Performance Bonuses

Crush your goals and score sweet annual bonuses. Hard work pays off!

Energy Booster

Yes! We have provide free coffee, tea and biscuits for you to munch at work.

Free Parking

We provide free parking access so that you don't have to worry about finding parking !

Career Development Opportunities

We value the growth of employees, so we support continuous learning in developing your skills and ability here!


Additional Info

Company Activity

Last active - few hours ago

Experience Level

#NoExperienceNeeded

Career Level

Entry Level

Job Specialisation


Company Profile

VITALLY SDN BHD-logo-image

VITALLY SDN BHD

Vitally is a leading manufacturer and supplier of Aluminium Home Products, artistic Eco Art Panel, and Aluminium Composite Panel in Malaysia and is headquatered in Muar, Johor. As a result of our commitment to the business over the years, we have successfully established ourself as a trusted partner with property developers, interior designers and key players in the industry. Currently, Vitally has over 200 employees...
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