We appreciate that work is important but so is family and having that work life balance, opportunity to work from home and in the office.

Flexible Hours

Working with our employees and offering health and wellbeing programmes for a happy workforce

Health and Wellbeing

Awards and recognition for hard work and contribution, yearly awards, and continuous recognition on our applause platform to employees 

Awards and Recognition

Engaging with the team, quizzes, cooking classes and interacting with the team.

Monthly Social Events

The Access Group

<div><em>At The Access Group we love work and love life and its at the heart of everything we do, we are helping our customers get the best out of their software and shaping the future in software solutions.</em></div>

Our Mission

<div><em>We Deliver value and make a difference for our customers</em></div><div><em>We are passionate get results and strive for success</em></div><div><em>We value working like a family, having fun and being happy</em></div><div><em>We expect honesty, integrity, and loyalty</em></div><div><em>We make Access better every day</em></div>

Our Values

Working at Access

The Access Group - Happy

<div><strong>Join the Access Family and see how we make software ideas become a reality!</strong>&nbsp;</div><div><strong>Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day, to help us achieve 2 million users of the Access Workspace platform.</strong>&nbsp;</div><div><strong>What are we all about?</strong></div><div>At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.</div><div>We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 35,000 organisations rely on Access software to help their organisation thrive.</div><div><strong>About You:</strong></div><div>To provide tier-1 customer support over the phone and email. The role provides technical advice to first and second level support, business partner support and liaise with Research &amp; Development for technical resolution and deep dive troubleshooting.</div><div>&nbsp;</div><div><strong>Day-to-day, you will:</strong></div><ul><li>Resolve technical issues within stipulated timeframe from SLA.</li><li>Respond to calls from partners for complex issues resolution for all payroll and time attendance products</li><li>Enhance the service level agreement and ongoing management of service level compliance</li><li>Work with Team Leader to provide feedback to R&amp;D team to ensure the successful release of new product/product enhancement</li></ul><div>&nbsp;</div><div>&nbsp;</div>

Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day, to help us achieve 2 million users of the Access Workspace platform. What are we all about?At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the busi...

Customer Support - Payroll

The Access Group

Company Profile

The Access Group