Job Description

• Interact with customers through live chat and provide them with friendly, professional, and humanized after-sales service.
• Manage the end-to-end process of product shipment, from inspection and repair to delivery and tracking.
• Handle return and refund requests on various platforms, such as Lazada, Shopee, TikTok, etc., with a customer-centric approach.
• Resolve disputes related to shipment loss, return abuse, and cases outside warranty coverage with a focus on fair resolution.
• Follow up on warranty status updates for customers, delivering a personalized touch.
• Conduct initial inspections on items returned for warranty, ensuring thorough assessment.
• Collaborate with our skilled technician team, working together to deliver exceptional service.
• Required to fulfill Ecommerce Platform Reply Schedule (each message need reply within 12 hours which include weekend and public holiday)

Job Requirements

• Fresh Graduates Welcome!
• Passionate about the latest Smart home IoT products.
• Love to explore new knowledge.
• Good command (spoken and written) in 中文, English, and Bahasa Malaysia.
• Typing speed of 40 words or above per minute.
• Basic Microsoft Excel skills (added advantage).
• Able to commute to Setiawalk, Puchong

Work Schedule:

5 days a week. (9 am – 6 pm)

Skills