EPF & SOSCO

VOXTERA MARKETING M SDN BHD

<div><strong><em>Value for Customers.</em></strong></div><div><br></div><div>Being several years in e-Commerce industry, Voxtera has experience in product quality, shipping, parcel</div><div>packaging and customer service. Voxtera is the place to visit for all your shopping needs with confidence. We</div><div>present the hottest products with best price.</div><div>​</div><div>We promise high level services to all our customer. Parcel will be dispatched via our assigned courier company</div><div>within 1 to 2 working days and will reach your doorstep within 3 to 5 working days. We will update the Tracking</div><div>Number once the parcel has been picked up by courier.</div><div>​</div><div>As a responsible seller, we are very eager to make sure that our customers are completely satisfied with out</div><div>product and services. You can always give us good feedback if our products and services meet your expectation.</div>

About Voxtera 

<div>In Voxtera, we believe everyone has the opportunity to engage in the fast-paced e-commerce environment. We're looking for talented individuals who would be interested to join and grow with the team!&nbsp;<br><br>We're creating a workplace where everyone's opinion and voices are heard. This is to ensure the growth of the company and longevity of our staffs with us.&nbsp;</div>

Our values and mission 

<ul>
<li>Interact with customers through live chat and provide them with friendly, professional, and humanized after-sales service.</li>
<li>Manage the end-to-end process of product shipment, from inspection and repair to delivery and tracking.</li>
<li>Handle return and refund requests on various platforms, such as Lazada, Shopee, TikTok, etc., with a customer-centric approach.</li>
<li>Resolve disputes related to shipment loss, return abuse, and cases outside warranty coverage with a focus on fair resolution.</li>
<li>Follow up on warranty status updates for customers, delivering a personalized touch.</li>
<li>Conduct initial inspections on items returned for warranty, ensuring thorough assessment.</li>
<li>Collaborate with our skilled technician team, working together to deliver exceptional service.</li>
<li>Required to fulfill Ecommerce Platform Reply Schedule (each message need reply within 12 hours which include weekend and public holiday)</li>
</ul>
<p></p>

This job is about being a Customer Service Executive, where you&#x27;ll chat with customers, handle product shipments, and manage refunds in a friendly way. You might like this job because you enjoy helping people and solving problems while working with a team!

Communication

Customer Centricity

E-Commerce

Data Entry




-Interact with customers through live chat and provide them with friendly, professional, and humanized after-sales service.


-Manage the end-to-end process of product shipment, from inspection and repair to delivery and tracking.


-Handle return and refund requests on various platforms, such as Lazada, Shopee, TikTok, etc., with a customer-centric approach.


-Resolve disputes related to shipment loss, return abuse, and cases outside warranty coverage with a focus on fair resolut...

Customer Service Executive

VOXTERA MARKETING M SDN BHD

Customer Service Associate

ZUCCA COMMERCE SDN BHD