Job Description

About the Role

We’re looking for a friendly and passionate Retail Sales Associate to represent our brand at IOI CITY MALL. You’ll be the face of our company—helping customers find the perfect socks, maintaining an inviting booth, and ensuring a smooth daily operation that reflects our quality and style.

Key Responsibilities

• Customer Engagement: Greet and assist customers with product recommendations, styling, and sizing.
   
• Sales Performance: Drive daily and weekly sales targets with enthusiasm.
   
• Product Knowledge: Understand all product features (comfort, material, benefits) to communicate effectively.
   
• Inventory Handling: Manage restocks, display setup, and daily stock count.
   
• Visual Merchandising: Keep the booth clean, organized, and attractive at all times.
   
• Cash Handling: Manage transactions accurately through POS or QR payment systems.
   
• Brand Representation: Maintain a positive and professional attitude in all customer interactions.
   
• Reporting: Provide end-of-day sales and stock reports to the Retail Manager.
   

Requirements

• Minimum SPM / Diploma in any field.
   
• Prior retail or event sales experience is an advantage (fashion, lifestyle, or accessories preferred).
   
• Strong communication skills in English and Bahasa Malaysia (Mandarin is a plus).
   
• Able to work on weekends, public holidays, and rotating shifts.
   
• Energetic, positive, and customer-service oriented.
   

Why Join Us

At Xocks / Jaesoul, we’re not just selling socks — we’re building a movement of comfort and style. You’ll grow with a fast-moving local brand that’s expanding across Malaysia and overseas.

Job Requirements

Job Requirements

Basic Qualifications

• Minimum SPM / Diploma in any field 
• Prior experience in retail, event sales, or customer service is an advantage 
• Fresh graduates are welcome if strong in communication and attitude 

Communication & Sales Skills

• Able to communicate clearly in English & Bahasa Malaysia 
• Mandarin is a strong advantage (especially for diverse customer base) 
• Confident in approaching customers first (not waiting passively) 
• Able to recommend products based on customer needs, not just features 

Sales & Performance Mindset

• Comfortable working with daily / weekly sales targets 
• Strong interest in earning commission / performance-based rewards 
• Able to handle fast-paced retail environment and peak hour pressure 
• Understands basic upselling & bundle selling (e.g. Buy 4 Free 1, Buy 5 Free 2) 

Operational Discipline

• Responsible for daily stock count, restocking, and display management 
• Able to follow SOP for POS system, QR payments, and reporting 
• Detail-oriented when handling cash and transactions 
• Punctual and reliable with shift-based scheduling 

Attitude & Personality

• Positive, energetic, and customer-first mindset 
• Presentable and maintains good personal hygiene & grooming 
• Takes initiative — doesn’t wait to be told what to do 
• Willing to learn and improve based on feedback 

Work Commitment

• Able to work on weekends, public holidays, and retail hours 
• Open to rotating shifts 
• Able to commit long-term (preferred minimum 3–6 months)

Skills