Job Description

Xocks isn't your average internship. We're a homegrown Malaysian sock brand that has sold 600,000+ pairs across Shopify, TikTok Shop, Lazada, Shopee, and physical retail — and we're growing fast. If you've ever wanted an internship where you're doing real work, learning how an actual brand operates from the inside, and contributing to decisions that matter — this is it. No coffee runs. No sitting in the corner. You'll be in the middle of the action.

As a Business Administrative Intern, you'll be the operational backbone supporting our brand's day-to-day functions — from documentation and coordination to customer intelligence and collaboration planning. You'll work closely with the founder and cross-functional teams across sales, marketing, and operations, getting exposure to areas that most graduates only read about in textbooks.

What you'll actually be doing:

① Documentation & Business Administration Prepare, organize, and manage internal business documents including agreements, consignment forms, vendor contracts, briefing decks, and meeting minutes. Keep our filing systems clean, up-to-date, and accessible. Support the team in drafting proposals, SOPs, and operational checklists.

② Customer Data Analysis & Coordination Compile and analyse customer data across platforms to identify patterns, purchasing behaviours, and segment trends. Help coordinate customer-facing communication workflows — including follow-up sequences, feedback collection, and retention touchpoints — working closely with our marketing team.

③ Collaboration & Partnership Coordination (Online) Plan and coordinate online collaboration deals end-to-end — from initial outreach tracking to briefing sheets, deliverable timelines, and post-collaboration reporting. You'll help manage our pipeline of KOL partnerships, gifted collaborations, and brand deals, ensuring nothing falls through the cracks.

④ Market & Competitor Research Conduct regular research on competitor brands, market trends, pricing strategies, and new retail opportunities in Malaysia. Compile insights into clean, actionable summaries that help the leadership team make smarter decisions faster.

⑤ Event & Booth Coordination Support Assist in the planning and logistics of brand events, pop-ups, and retail booths — including vendor coordination, material checklists, booth setup plans, and post-event recaps. A great way to see the offline side of a brand come to life.

⑥ Social Media & Content Admin Support Help coordinate the content calendar, track post performance, and compile weekly or monthly social media reports across Instagram, TikTok, and other platforms. You won't just be uploading posts — you'll be helping the team understand what's working and why.

⑦ Internal Reporting & Dashboard Updates Assist in compiling weekly performance reports covering sales, consignment, and marketing data. Help maintain internal trackers and dashboards so the team always has a clear picture of where the business stands.

⑧ Onboarding & Partner Communication Support the onboarding process for new consignment retail partners and collaboration partners — including sending welcome kits, coordinating first shipments, and ensuring all communication is timely and professional.

⑨ Special Projects Xocks moves fast. Depending on the business priorities that month, you may be assigned to a special project — whether it's launching a new product line, planning a KOL campaign, or building out a new operational system. You'll always have something meaningful to contribute.

Job Requirements

We're not looking for someone who just wants to fill their resume. We're looking for someone who is genuinely curious about how businesses work, takes initiative without being told twice, and can handle a fast-paced, startup environment where priorities shift and no two days look the same. If you're someone who pays attention to detail, communicates clearly, and wants to walk away from this internship with skills you can actually use — we want to hear from you.

Qualifications

• Currently pursuing a Diploma or Degree in Business Administration, Management, Marketing, Communications, or any related field
• Minimum internship duration of 3 months (6 months preferred)
• Available to work from our Kuala Lumpur office (hybrid arrangement considered)

Skills & Competencies

• Strong written and verbal communication in Bahasa Malaysia and English; Mandarin is an advantage
• Proficient in Google Workspace (Docs, Sheets, Slides) or Microsoft Office (Word, Excel, PowerPoint)
• Comfortable with basic data entry, sorting, and reporting — you don't need to be a data scientist, but you should be able to read a spreadsheet without panicking
• Highly organized with strong attention to detail — the kind of person who notices a typo and can't leave it alone
• Able to multitask and manage multiple deadlines without dropping the ball
• Basic familiarity with social media platforms (Instagram, TikTok) as a user is a plus; knowing how they work from a business perspective is even better

Attitude & Work Style

• Proactive — you don't wait to be told what to do next; you look around and find what needs to be done
• Eager to learn — open to feedback, quick to adapt, and genuinely excited to understand how a real brand operates
• Team player — works well with different personalities and departments, including sales, marketing, and operations
• Discreet and trustworthy — you'll be handling business documents and sensitive partner information, so professionalism and confidentiality matter
• Positive and energetic — startup culture is fast, fun, and sometimes messy; we need someone who thrives in that environment, not someone who shuts down when things change

What You'll Walk Away With

• Hands-on experience across sales coordination, brand partnerships, data analysis, and business operations
• Exposure to a real multi-channel e-commerce and retail brand growing at pace
• A strong professional portfolio piece — you'll have done real, documented work
• Direct mentorship from the founder and senior team
• A reference letter upon successful completion
• Potential opportunity to convert to full-time employment for high performers

Skills