Customer Service Officer

WCT Holdings Berhad

AI-generated summary

beta

This job is about helping shoppers, handling complaints, and ensuring mall facilities are well-maintained. You might like this job because you get to assist people and keep things running smoothly.

Undisclosed

Malaysia, Kuala Lumpur

Full-Time

Job Description

To assist shoppers with direction to their desired location.

To provide shoppers with all information required (eg. tenants mix, mall facilities in the Mall, etc.).

Handling customer complaints or incidents.

To coordinate and ensure all distress calls/complaints/feedbacks reached relevant departments at the stipulated timeframe.

To follow-up with relevant departments on the outcome of the distress calls/complaints/feedbacks at the stipulated timeframe, if required.

To assist Advertising and Promotion department in handling redemption process from time to time.

To ensure all information on-hand are the latest and updated.

To ensure all services are clean and in good working order (i.e prayer room, baby care room, wheelchairs and baby strollers).

Job Requirements

Company Benefits

Medical Benefits

We provide Outpatient Medical Claim, Group Personal Accident (GPA) and Group Hospitalisation & Surgical (GHS) for all employees

Monthly Allowance

We provide a monthly allowance of RM2000 a month for employees.

Longer Paid Leave & Sick Leave

We provide 16 days > annual leave and sick leaves!

Additional Info

Experience Level

0 - 10 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial, Customer Service, Telesales / Telemarketing

Company Profile

WCT Holdings Berhad

WCT Group was first established with the incorporation of WCT Earthworks & Building Contractors Sdn Bhd on 14 January 1981 and subsequently changed to its current name, WCT Berhad (WCTB). WCTB made its debut on the Second Board of the then Kuala Lumpur Stock Exchange now known as Bursa Malaysia Securities Berhad (Bursa Securities) on 16 February 1995 and was subsequently promoted to the Main Market of Bursa Securities on 7 January 1999. On 8 July 2013, WCTB successfully undertook an internal reorganisation, allowing for the Group's various business operations to fall under the newly transferred listing status of WCT Holdings Berhad (“WCT Group” or “Company”).

WCT Holdings Berhad is an investment holding company which also provides management services to its subsidiaries and joint venture companies. The three core businesses of the Company are Engineering and Construction, Property Development and Property Investment and Management. From humble beginnings in 1981 as a one-machine company involved in earthworks, WCT Group has grown to the size, scope and strength it has today and in the process, evolved into a global brand, recognised for its ability to deliver world-class quality. Over the years, the company has evolved into one of Malaysia's leading engineering & construction companies and property developers.

Source: wct.com.my