Job Description

• Provide exceptional customer service by addressing inquiries, resolving complaints, and offering product or service information.
• Respond to customer inquiries via phone, email, chat, or social media platforms in a timely and professional manner.
• Assist in order processing, including tracking orders, managing returns, exchanges, and refunds.
• Resolve customer complaints and escalate issues to higher management if needed.
• Maintain accurate customer records by updating information in the CRM system and tracking interactions.
• Ensure customer satisfaction by offering personalized solutions and ensuring follow-up.
• Provide product/service recommendations based on customer needs and preferences.
• Collaborate with other departments (sales, marketing, technical support) to ensure seamless customer experience.
• Maintain a deep understanding of products and services to effectively assist customers and resolve issues.
• Monitor customer feedback and share insights with the management team to improve processes and products.
• Keep up-to-date with product knowledge and company policies to provide accurate and consistent information.

Job Requirements

• Educational Background:
• High school diploma or equivalent (required).
• Bachelor’s degree in Business, Communications, or related field (preferred).
• Experience:
• Previous experience in customer service or a similar role (1-2 years preferred).
• Experience handling customer inquiries via phone, email, or chat is a plus.
• Skills and Competencies:
• Strong communication skills, both written and verbal.
• Active listening skills and the ability to understand customer needs.
• Problem-solving abilities with a solution-oriented mindset.
• Patience and empathy when dealing with upset or frustrated customers.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Attention to detail and strong organizational skills.

Skills