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This job is all about leading a team to provide top-notch customer service! You might like this job because you’ll solve challenges, guide a team, and work with various departments to make clients happy. Plus, you’ll shape service policies!
RM 5000 - RM 6000
Seputeh, Kuala Lumpur
Full-Time
few days ago
Job Description
- Lead and supervise the customer service team to deliver excellent service.
- Manage event and program registrations, inquiries, and follow-ups.
- Handle escalated customer issues professionally and resolve them efficiently.
- Develop and implement customer service policies, standards, and procedures.
- Monitor and analyze customer feedback to improve service quality.
- Collaborate with the events, marketing, and sales teams to ensure smooth client experiences.
- Train, coach, and motivate the customer service team.
- Prepare regular reports on customer service performance and KPIs.
Job Requirements
- Bachelor’s degree in Business, Communications, or related field.
- Minimum 3–5 years of experience in customer service, with at least 1–2 years in a supervisory/managerial role.
- Strong leadership and people management skills.
- Excellent communication, problem-solving, and interpersonal skills.
- Proactive, organized, and able to work in a fast-paced environment.
- Fluency in English; Mandarin is a strong advantage.
- Experience in events, training, or education industry is a plus.
Skills
Company Benefits
Great Remuneration Package
We prepare commissions, bonuses, and increments for those high-performing employees. You will get the rewards if you achieve company targets!
Apple MacBooks for Everyone
We give portability and convenient office tools to help every employee work smoothly.
Free Snacks！
Yes! We may serve some delicious snacks during the high-tea time.
Energy Booster
Coffee machines are provided in the office, you can make the preference of your coffee (free) anytime just like a cafe barista, isn't it fun?
Good Foods Nearby
Our KL office is situated 1km from MidValley and near our Penang office you can find Zus Coffee, Family Mart and many more！
Unlimited Career Development Opportunities
We value the growth of employees, so we support continuous learning in developing your skills and ability here!
Additional Info
Company Activity
Last active - 1 hour ago
Experience Level
10 - 20 Years of Experience
Career Level
Manager / Team Lead
Job Specialisation
Customer Service
Company Profile
