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Customer Service Executive (English Speakers)

WEBHELP
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Undisclosed

Sunway Visio Tower

Full-Time

Job Description

  • Ensure service delivered to customers meets contractual KPI’s
  • Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
  • Listen attentively to customer needs and concerns
  • Demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support.
  • Document all steps and information accurately without compromising quality of service.
  • Participate in activities designed to improve customer satisfaction and business performance
  • Patient listener to manage customer frustration with sense of empathy.



Job Requirements

  • Candidate must possess at least SPM and above
  • Fresh graduates are encouraged to apply
  • Required languages: Excellent in English (Speak, Written and Read)
  • Willing to work on rotating shift, public holidays and weekends



Skills

Customer Service

Company Benefits

Training Provided

We care about employee performance and productivity, thus training are provided to enhance and improve the skills.

Medical Insurance

We have our own panel to cover for medical insurance.

KPI Incentives

Each program has KPIs that measure engagement, achievement. We gave the incentives to enhance the performance.

Recognition

At Webhelp we give each other the recognition we deserve.We recognise, understand and celebrate this every day.

Integrity

Whether we are dealing with our clients or with each other, we do things in a fair and positive way.

Think Human

People are the foundation of what we do – there is no Webhelp without the talent and energy of our Webhelpers!


Additional Info

Experience Level

#NoExperienceNeeded

Job Specialisation

Customer Service


Company Profile

WEBHELP-logo-image

WEBHELP

At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established.

Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.

We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company.

Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries.

Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

company-logo-image

Customer Service Executive (English Speakers)

WEBHELP

Undisclosed

Sunway Visio Tower

Full-Time

This job is no longer available