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This job is for a Software Support Engineer who tackles technical issues and helps keep software running smoothly. You might like this job because you'll work closely with teams, solve complex problems, and make a real impact on product performance!
Undisclosed
Bukit Jalil, Kuala Lumpur
Full-Time
few days ago
Job Description
Job Summary:
As part of the Software Support team, you'll troubleshoot real-world technical issues, analyze source code, and support internal teams to ensure product stability. You'll also collaborate closely with Development, Customer Support, and Business Development to resolve escalations and improve overall performance.
Job Responsibilities:
- Level 2 Software Support
- Analyze source code to assist in debugging issues reported by internal teams.
- Support Customer Support and Sales with technical queries, troubleshooting, and quick dev tools.
- Handle escalated issues requiring deeper technical investigation.
- Verify bugs, replicate reported issues, and document findings clearly.
- Contribute to internal knowledge bases and FAQs.
- Run scripts, generate reports, and provide data insights as needed.
- Identify and provide feedback on recurring system issues or bugs.
- Level 3 Software Support
- Conduct root cause analysis on critical or recurring technical issues.
- Troubleshoot complex problems using logs, monitoring tools, and system diagnostics.
- Collaborate with Developers to resolve application or infrastructure-level bugs.
- Monitor application health and ensure systems are functioning as expected.
- Develop scripts or tools to assist in diagnostics, testing, or automation.
- Contribute to system health monitoring and process improvements.
- Document technical solutions and investigation workflows.
Job Requirements
- Minimum 1–2 years of relevant working experience. Fresh graduates are welcome to apply.
- Candidates must possess at least a Bachelor's Degree in Information Technology, Programming, Computer Science, Software Engineering, or a related field. Technology/Programming/Computer Science/Software Engineer or equivalent.
- Proficient in Java (J2SE/J2EE), JSP, and Java Spring Boot.
- Hands-on experience with MySQL programming and Angular TypeScript.
- Familiar with Eclipse IDE, Visual Studio Code, and SQLYOG
- Preferred experience with AngularJS, JavaScript, JDBC, Hibernate, and Linux.
- Able to work independently and resourceful.
- Willing to work in shifts, allowance will be provided.
- Strong problem-solving skills and self-motivation.
- Eager to learn and grow in a fast-paced environment.
- Proficient in spoken and written English; ability to speak Mandarin is an added advantage.
Skills
Company Benefits
Internet reimbursement
We invest in your growth—monthly internet support helps you stay connected, keep learning, and thrive wherever you work.
Global collaboration
Work with global clients and teammates—gain fresh perspectives, real-world experience, and grow through cross-border collaboration.
Great people and Good vibes
Work with awesome teammates who bring the energy—and enjoy team outings, game nights, and fun breaks that keep things fresh.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Software Development & QA / Testing
Company Profile
