Job Description

1. Recruitment & Talent Acquisition

• Manage the end-to-end recruitment process, including job postings, candidate screening, interviews, offer negotiations, and onboarding.
• Work closely with department heads to understand manpower requirements and develop effective recruitment strategies.
• Coordinate recruitment activities and maintain candidate databases to support current and future hiring needs.
  
  2. HR Operations & Administration
• Manage employee records, employment contracts, confirmation letters, promotion letters, salary adjustments, and other HR documentation.
• Oversee employee attendance, leave administration, probation tracking, and employment status updates.
• Ensure HR records and processes are accurate, organised, and maintained confidentially.
  
  3. Employee Relations & Engagement.
• Handle employee enquiries, workplace concerns, grievances, and disciplinary matters professionally.
• Advise managers and employees on HR policies, employment terms, and workplace procedures.
• Support employee engagement initiatives, company events, team-building activities, and internal communications.
• Promote a positive, inclusive, and collaborative workplace culture.
  
  4. Performance & Talent Management.
• Coordinate probation reviews, performance appraisals, confirmation exercises, and employee development initiatives.
• Support department heads in identifying training needs, performance gaps, and career development opportunities.
• Assist in succession planning, employee retention, and talent development initiatives.
  
  5. HR Policies & Compliance.
• Develop, review, and implement HR policies, procedures, employee handbooks, and internal guidelines.
• Ensure HR practices comply with applicable Malaysian employment laws and statutory requirements.
• Manage employee disciplinary processes, investigations, and employment separation documentation in accordance with company policies and applicable laws.
• Keep updated on changes in employment legislation and recommend improvements to HR practices.
  
  6. HR Reporting & Process Improvement.
• Identify opportunities to improve HR workflows, administrative efficiency, and employee experience.
• Maintain and improve HR systems, documentation, and processes to support business operations.

Job Requirements

• Bachelor's degree in Human Resource Management, Business Administration, or a related field; equivalent relevant experience may be considered.
• Minimum 3–5 years of relevant HR experience, preferably with exposure to full-spectrum HR operations.
• Good knowledge of Malaysian employment legislation and statutory requirements, including the Employment Act 1955, EPF, SOCSO, EIS, and applicable tax-related obligations.
• Experience in recruitment, employee relations, performance management, and HR administration.
• Strong communication, interpersonal, negotiation, and problem-solving skills.
• Able to handle confidential information with discretion and professionalism.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proactive, detail-oriented, resourceful, and capable of working independently.
• Experience in a digital marketing agency or other fast-paced, creative industry is an advantage.

Skills