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Operations Supervisor, Production

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AI-generated summary

  • Run FQAP floor ops across shifts: lead mixed team, enforce SOPs, meet shipment & quality targets.
  • WD Penang HDD media component manufacturing at scale.
  • Lead RCA/CAPA with Engineering, drive fixes and audit-ready quality, make big impact!

Undisclosed

Bayan Lepas, Malaysia, Kuala Lumpur

Job Description

The FQAP Supervisor oversees the Final Quality Assurance & Pending (FQAP) operations within WD Penang's HDD media component manufacturing environment. This role is responsible for leading a mixed team comprising Senior Leaders, Leaders, Technicians, Coordinators, and Operators to ensure all products meet WD quality and production standards. The Supervisor drives day-to-day floor operations, enforces process discipline, and collaborates with Engineering to resolve quality issues.

Key Responsibilities

  • Supervise and coordinate daily FQAP operations across shifts, managing a team of Leaders, Technicians, Coordinators, and Operators.
  • Meet daily shipment as per Dept objective
  • Monitor production and quality output; track key metrics (parts transaction targets, throughput) and escalate issues promptly.
  • Lead PI Count
  • Lead root cause analysis (RCA) and corrective/preventive actions (CAPA) for quality non-conformances and escapes.
  • Ensure adherence to SOPs, Work Instructions, and process control plans on the production floor.
  • Conduct shift handovers, team briefings, and coordinate manpower planning and scheduling.
  • Coach, develop, and assess team members including Technicians, Coordinators, Leaders, and Operators.
  • Liaise with Manufacturing Engineering and Process teams to implement process improvements and resolve technical issues.
  • Maintain audit readiness; ensure ESD, safety, and cleanroom compliance at all times.
  • Prepare and present shift/daily performance reports to the Manager.


Job Requirements

Education: Bachelor's Degree in Engineering or related technical field

Experience: Minimum 2–3 years of experience in manufacturing operations, production, technical training, or learning and development within a manufacturing environment.

Supervisory: Min. 2 years leading a production or quality team (Technicians, Operators, Leaders)

Technical Skills: Familiar with SPC, FMEA, RCA/CAPA, and production floor control systems

Systems: Working knowledge of MES/ERP systems; proficient in MS Office


Company Benefits

Medical Insurance

Protect your health with our comprehensive medical insurance coverage, ensuring you and your family have access to quality care.

Life Insurance

Secure your loved ones’ future with our life insurance benefits, providing stability when it’s needed most.

Competitive Compensation

Be rewarded for your skills and contributions with a compensation package that stands out in the industry.

Family-Friendly Benefits

Balance work and family life with benefits designed to support parents and caregivers at every stage.

Disability Insurance

Gain peace of mind with disability insurance that supports you financially in case of unexpected challenges.

Retirement Plans

Plan for your future with our robust retirement plans, designed to help you achieve long-term financial security.


Additional Info

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Western Digital MY-logo-image

Western Digital MY

We live everywhere data lives. The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data. We thrive on the power and potential of diversity. As a global company, we believe that the most effective way to embrace the diversity of our customers and communities is to mirror it from...