Job Description

Supervising Cashiers: 

Managing a team of cashiers, including scheduling shifts, providing training, and ensuring that all cash handling procedures are followed accurately.

Cash Management: 

Overseeing all cash transactions, including deposits, withdrawals, and currency exchanges. Ensuring accurate record-keeping and reconciliation of cash drawers at the end of shifts.

Customer Service: 

Addressing customer complaints or issues related to cash transactions, refunds, or payment discrepancies.

Security: 

Implementing and enforcing security protocols to prevent theft, fraud, and other security breaches. Monitoring cashiers to ensure compliance with these protocols.

Reporting:

Preparing financial reports related to cash operations, including daily cash summaries, discrepancies, and cash flow reports. Reporting to higher management as needed.

Compliance: 

Ensuring all cash handling activities comply with company policies and relevant regulations, including anti-money laundering (AML) laws.

Audits:

Conducting regular audits of cash handling processes and resolving any discrepancies found during these audits.

Support Functions:

Assisting with the opening and closing of registers, handling large transactions, and providing change to cashiers as needed.

Training and Development: 

Providing ongoing training to cashiers on best practices, new procedures, and changes in policies.

Inventory Management: 

In some cases, assisting with inventory management by reconciling sales with inventory and managing cash payments for purchases.

Job Requirements

Education: SPM or equivalent to related field.

Experience: Minimum 2 years and above, preferably in the retail industry.

Skills