Job Description

• Provide support such as guidance, troubleshooting or consultation to customers on software via phone calls, emails and remote access.
• Assist in setup, configuration and data migration works to new and existing customers.
• Follow up unfinished job from time to time both internally and externally to ensure customer’s inquiries or issues does not left unattended.
• Collaborate & communicate with internal team to function as a team and meet customer needs.
• Prepare training materials and online resources for customer reference.
• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer-related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by the company's service standards.
• Effectively manage large numbers of incoming calls
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Job Requirements

• Candidate must at least be SPM level and above
• Fresh graduate are welcome to apply
• Required language(s): English, Bahasa Malaysia, Mandarin  
• With own transportation
• Able to travel for work
• Possess good telephone etiquette with a smiley voice.
• **Ability to converse in Cantonese will be added advantage.

Benefits

1. EPF, SOCSO, EIS and PCB
2. Good working environment
3. Travel allowance
4. Medical claims
5. Training provided
6. Five (5) working days a week, Saturday half day alternately

Additional Benefits

1. Annual Leave
2. Medical and Hospitalisation Leave
3. Performance Bonus
4. Allowance Provided 
5. Birthday Claim

Skills