Job Description

As a Clients Relationship Executive, you are responsible for fostering strong relationships with property owners, ensuring their needs are met, and driving the overall success of our property management services. Key responsibilities include

Client Engagement:

• Build and maintain strong relationships with property owners, understanding their objectives and addressing their concerns proactively.
• Act as a trusted advisor, ensuring owners feel supported and informed at all times

Communication:

• Serve as the primary point of contact for property owners, providing timely updates on property performance and guest feedback.
• Prepare and deliver detailed monthly profit-sharing reports, highlighting key metrics and insights.

Retention and Performance:

• Work to retain properties under the company's management by delivering exceptional service and demonstrating value to owners
• Monitor and analyze property performance, including occupancy rates, revenue, and guest reviews, to provide actionable recommendations for improvement.

Market Insights and Strategy:

• Stay updated on industry trends, competitor activities, and market conditions to guide property owners on pricing strategies and property enhancements.

Problem Solving:

• Address and resolve issues related to property maintenance, clients complaints and inquiries promptly and effectively.

Team Collaboration:

• Collaborate with internal teams, including operations, marketing, and maintenance, to ensure seamless service delivery and superior experiences for both owners and guests

Support and Education:

• Educate property owners on best practices for managing their listings and enhancing guest experiences to maximize satisfaction and profitability.

Meeting Coordination:

• Organize and attend Annual General Meetings (AGMs) to address owner concerns, share updates, and strengthen relationships.

Job Requirements

• Experience: At least 2-3 years of experience in client relationship management or account management in a digital, technology, or property management environment..
• Digital Proficiency: Strong understanding of digital property management platforms and tools and digital communication tools.
• Communication Skills: Excellent verbal and written communication skills; ability to present and explain complex ideas in a clear, client-friendly manner.
• Customer-Centric: A client-focused approach with a strong desire to help clients succeed and achieve their goals.
• Problem-Solving: Excellent problem-solving abilities with a proactive attitude towards client concerns and service delivery.
• Organizational Skills: Strong organizational and time management skills, with the ability to prioritize multiple tasks effectively.
• Interpersonal Skills: Ability to collaborate effectively across teams and with clients at all organizational levels.
• Project Management: Strong project management skills, ensuring that projects are delivered on time, within budget, and meeting client expectations..
• Knowledge of property management regulations, especially in digital or online settings.
• Familiarity with data analysis and reporting tools.

Skills