AI-generated summary
- Greet guests, carry luggage, escort to units, arrange transport/parking, keep lobbies tidy.
- Work across short-term rentals and serviced apartments; handle VIPs.
- RM2,000-2,500 + overtime & KPI; 5-day week with weekday off, hands-on impact!
RM 2000 - RM 2500
Job Description
Working Hours:
• 5 days per week
• From 9.00am to 9.00pm (2 hours break)
• Overtime pay will be included
• Off days on weekdays
Salary Range:
• RM 2,000 to RM 2,500 (Basic + Overtime + KPI Allowance)
Job Scope:
The Concierge / Bellboy is responsible for delivering warm, professional hospitality support to guests staying at the company’s managed short-term rental and serviced apartment properties. This role ensures smooth guest arrival, check-in, and departure experiences while maintaining a welcoming and well-presented environment at all times.
Key Responsibilities:
• Greet and welcome guests upon arrival at the property with a friendly and professional manner.
• Assist with carrying, loading, and unloading guest luggage during check-in and check-out.
• Escort guests to their units, provide a brief orientation of room features, amenities, and safety instructions.
• Assist with VIP guest arrivals — including luggage handling, parking coordination, and special requests.
• Support guest parking arrangements, especially for VIP or long-stay guests.
• Handle luggage storage or early/late arrival arrangements as required.
• Ensure the lobby, driveway, and public areas are neat, organized, and guest-ready at all times.
• Assist guests with transportation bookings (Grab, airport transfer, car rental, etc.) and local area information.
• Deliver guest items, packages, or amenities upon request.
• Coordinate with the Front Office and Housekeeping team to ensure smooth guest movement and service flow.
• Report any maintenance, safety, or guest-related issues promptly to the Duty Manager or Guest Service team.
• Uphold company hospitality standards, grooming, and service etiquette at all times.
Job Requirements
Requirements:
• Pleasant personality with a strong sense of guest service and professionalism.
• Physically fit to handle luggage and perform light physical tasks.
• Basic communication skills in English and Malay (Mandarin or other languages are an advantage).
• Able to work on a shift basis, including weekends and public holidays.
• Previous experience in hotel, serviced apartment, or hospitality environment preferred.
Skills
Company Benefits
Well Being
Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.
Monetary Rewards
Your task achievement will be rewarded with Incentives, Commissions, and Performance Bonus!
Company Bonding
Our companies organises company dinners, trips, and social events.
Career progressions
In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.
Impactful Collaboration
YOU are an integral part of our success! The impact you make goes beyond just the business but to the communities we reach out to everyday.
Learning and Developement
We want you to grow. We provide training fund to make sure you achieve your maximum potential.
Additional Info
Company Profile
