Job Description

We are looking for an enthusiastic and dedicated Hotel Management Intern to join our team and assist in various day-to-day operations of our hotel. This internship will provide with hands-on experience in the hospitality industry, offering exposure to front desk operations, guest services, housekeeping, event planning, and overall hotel management. If you are passionate about customer service and hospitality, this internship is the perfect opportunity to learn from industry professionals.

Key Responsibilities:

Booking Management

• Handle all reservations made via Online Travel Agencies (OTAs), direct bookings, and other sales channels.
• Ensure 100% accuracy when entering reservations into the Property Management System (PMS).
• Synchronize room availability and rates across all platforms daily.

Guest Communication

• Respond to guest inquiries and requests through emails, phone calls, and OTA platforms.
• Provide accurate information about room availability, services, and promotions.

Rate Optimization

• Update room rates dynamically based on occupancy, market trends, and events.
• Ensure rate parity across all OTAs and direct channels..

Upselling and Cross-Selling

• Upsell premium room categories, packages, and additional services during the reservation process.
• Promote services such as late check-outs, dining packages, and exclusive experiences.

Inventory and Availability Management

• Monitor room inventory to avoid overbooking or underutilization.
• Update inventory immediately after cancellations or modifications.

Reporting and Analysis

• Prepare and submit daily, weekly, and monthly reports on occupancy, ADR (Average Daily Rate), and RevPAR (Revenue Per Available Room).
• Provide insights and recommendations for improving revenue performance.

Coordination with Operations

• Communicate special requests (e.g., early check-ins, extra beds) to relevant departments.
• Ensure accurate and timely information flow between reservations and operations teams.

Guest Satisfaction

• Handle guest complaints or escalate them to the appropriate department for resolution.
• Monitor reviews related to reservations and address issues to enhance guest satisfaction.

System Proficiency

• Ensure proficiency in PMS, OTA extranets, and all reservation-related software tools.
• Report and resolve technical issues promptly.

Any Other Tasks

• Perform any additional tasks assigned by the manager or management to support the department’s objectives.

Job Requirements

• Currently pursuing or recently completed a diploma or degree in Hotel Management, Hospitality, Business Administration, or a related field.
• Strong communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent problem-solving skills and attention to detail.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of hotel management software (PMS) is a plus.
• Flexibility and willingness to work various shifts, including weekends and holidays, depending on the hotel's schedule.

Skills