Job Description

🌟 WHO ARE WE?

We are a fast-growing hospitality and short-term rental management company managing properties across Malaysia.

But what makes us different?

We don't believe hospitality is simply about checking guests in and checking guests out.

It is about creating experiences, taking ownership, and constantly finding better ways to do things. We work with properties, technology, people and guests from different backgrounds, which means no two days are exactly the same.

And yes, we work hard.

But we also believe work should be a place where you can learn, laugh, share ideas, eat good food and actually enjoy the people you work with.

🤝 WHAT WE LOOK FOR

• Positive and pleasant personality
• Strong communication skills, especially in Malaysia three main languages
• Customer-focused and service-minded
• Responsible, organised and attentive to detail
• Able to work independently and as part of a team
• Willing to learn, adapt and take ownership
• Comfortable working in a fast-moving hospitality environment

📈 WHAT YOU'LL DO

• Welcome and assist guests throughout their stay
• Handle guest enquiries through front desk, phone and online channels
• Coordinate housekeeping, maintenance and building operations
• Maintain accurate operational records and reports
• Resolve guest issues and escalate matters when required
• Support the team in delivering a smooth and memorable guest experience

🚀 YOUR ATTITUDE MATTERS

We don't expect you to know everything on Day One.

We look for people who are willing to learn, take responsibility, solve problems and keep moving forward.

If you are looking for a job where you can meet people, learn hospitality from the ground up, take on bigger responsibilities and build a real career, come grow with us Your career doesn't have to stay in one lane. Start here, learn fast, and see how far you can go.

🍰 Employee Benefits:

• Complimentary lunch (Front Operation Team only)  
• Medical, optical and dental benefits
• Annual Bonus up to 5 times
• Annual salary increment
• Complimentary parking 
• Pantries come with microwave, refrigerator and coffee machine
• Company dinners, events and trips
• Car and housing subsidiary
• Parental or spouse allowance
• Unlimited Latte supply (Office Only)

Job Requirements

 Qualifications:
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math, and computers.
• Flexibility - night, weekend, and holiday shifts are all part of the job.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner. 

Skills