Job Description

Purpose of the function:

• The support consultant supports business partners in the installation, configuration and management of WoodWing applications. As Support Consultant you are part of a team that shares responsibility for ensuring that the business partners and customers are assisted to full satisfaction in working with the products and services from WoodWing.

Job Description:

• Analyzing and solving technical problems
• Answering technical questions from partners and customers
• Accurately administer ticket and time spend information
• Creating and managing test and support environments
• Acquire and maintain current knowledge of WoodWing products by attending internal training and self-study
• Maintaining contact with business partners and customers
• Timely inform Technical Support Manager of tickets that threaten to escalate
• Actively help to distribute knowledge and information through Knowledge Base
• Optional; Mentor for interns. The Mentor for interns is a Support Consultant who is also responsible that:
• the intern performs usable work that benefits both WoodWing and the intern’s work experience at a company.
• the intern is informed about the work processes that are used at WoodWing and how to use them.
• working hours are being administered correctly
• the intern knows the WoodWing rules and Work processes
• the intern’s learning goals are achieved
• the intern’s work is done within agreed times even if the intern is not available.

Job Requirements

Job Requirements

• At least 3 years of relevant work experience within the ICT sector.
• Broad technical knowledge in the ICT field; knowledge of:
• MS Windows, Linux, MacOS including management and configuration issues
• Configuration and use of relational databases such as Oracle, MySQL and MS SQL.
• Web application technologies such as PHP and XML.
• Good command of English language in word and speech.
• Ability to speak in Mandarin & Cantonese will be advantage due to business need. 
• Customer and service-oriented attitude.

Skills