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This job is for a Support Consultant in the APAC region assisting with technical issues and questions of WoodWing products. You might like this job because it offers opportunities for self-study, managing test environments, and mentoring interns.

Undisclosed

Cyberjaya

Full-Time

Job Description

Purpose of the function:

  • The support consultant supports business partners in the installation, configuration and management of WoodWing applications. As Support Consultant you are part of a team that shares responsibility for ensuring that the business partners and customers are assisted to full satisfaction in working with the products and services from WoodWing.

Job Description:

  • Analyzing and solving technical problems
  • Answering technical questions from partners and customers
  • Accurately administer ticket and time spend information
  • Creating and managing test and support environments
  • Acquire and maintain current knowledge of WoodWing products by attending internal training and self-study
  • Maintaining contact with business partners and customers
  • Timely inform Technical Support Manager of tickets that threaten to escalate
  • Actively help to distribute knowledge and information through Knowledge Base
  • Optional; Mentor for interns. The Mentor for interns is a Support Consultant who is also responsible that:
    • the intern performs usable work that benefits both WoodWing and the intern’s work experience at a company.
    • the intern is informed about the work processes that are used at WoodWing and how to use them.
    • working hours are being administered correctly
    • the intern knows the WoodWing rules and Work processes
    • the intern’s learning goals are achieved
    • the intern’s work is done within agreed times even if the intern is not available.

Job Requirements

Job Requirements

  • At least 3 years of relevant work experience within the ICT sector.
  • Broad technical knowledge in the ICT field; knowledge of:
    • MS Windows, Linux, MacOS including management and configuration issues
    • Configuration and use of relational databases such as Oracle, MySQL and MS SQL.
    • Web application technologies such as PHP and XML.
  • Good command of English language in word and speech.
  • Ability to speak in Mandarin & Cantonese will be advantage due to business need. 
  • Customer and service-oriented attitude.

Skills

Verbal Communication Skills

Company Benefits

Work overseas!

Get the opportunity to travel and work with our team worldwide!

Allowances

We provide you with extra allowances to keep up with your own spendings!

Car parking

Ample of space for your parking, no need to hassle on the location!

Training provided

We provide training to upskill our employees for the long-term!

Healthy work lifestyle

Our team loves sports, who isn't competitive :)

Medical Benefits

Our staff are provided with medical benefits!


Additional Info

Experience Level

2 - 3 Years of Experience

Job Specialisation

Business Development, Customer Service, General Sales


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Support Consultant (APAC Region)

WoodWing Digital Services Sdn Bhd

Undisclosed

Cyberjaya

Full-Time

This job is no longer available