Worldline International 

<p>&nbsp;&nbsp;</p>
<ul>
<li>Handle customer enquiries completely and accurately</li>
<li>Respond to customers’ voice mail, Email messages or correspondences</li>
<li>Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of  contracted scope</li>
<li>Provide ‘first call resolution’, wherever possible</li>
<li>Apply known solutions, advice and guidance to customers</li>
<li>Take written change requests from customers and ensure these are accurately logged and referred to the appropriate support teams</li>
<li>Log all calls, using the designated call handling system and entering detailed and accurate information</li>
<li>Assign any issues which cannot be resolved during the call to the appropriate support group</li>
<li>Keep  the customer fully informed about the progress of any issues which have been assigned to a support group</li>
<li>Ensure effective escalation and hand-over of customer enquiries/issues to the Team Leader, ensuring accurate information is provided and the process is carried out in a timely manner</li>
</ul>

This job is about being a Card Center Officer Intern, where you&#x27;ll help customers with their questions and concerns. You might like this job because it lets you solve problems, communicate effectively, and learn about customer service in a supportive environment.

Customer Service

Effective Communication

Financial Analysis

  



-Handle customer enquiries completely and accurately


-Respond to customers’ voice mail, Email messages or correspondences


-Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of  contracted scope


-Provide ‘first call resolution’, wherever possible


-Apply known solutions, advice and guidance to customers


-Take written change requests from customers and ensure these are accurately logged and referred to the appropriate support teams


-Log all cal...

Card Center Officer Intern

Worldline International

Company Profile

Worldline International