Job Description

• Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat.
• Provide "Total Service" to our value customers.
• Maintain in-depth knowledge of company products, services, and policies to provide accurate information to customers.
• Stay informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate.
• Responsible for updating respective clients on each progress.
• Advising customers on shipment arrival.
• Monitor clearance and ensure timely delivery.
• Prepare customer reports (if applicable).
• Collect and analyze customer feedback to identify trends and areas for improvement in the service process.
• Contribute to the development and refinement of customer service policies and procedures.
• Build and maintain positive relationships with customers, going the extra mile to engage them and meet their needs.
• Keep records of customer interactions, transactions, comments, and complaints.
• Performs other related duties as assigned.

Job Requirements

• Candidates must be very fluent and able to type in English, Bahasa Malaysia, Mandarin will be advantaged. 
• Candidates must possess at least a Diploma (in any field). Customer services related will be an advantage.
• Fresh graduates are encouraged to apply. 
• Someone who priorities career & hungry for success
• People management skill, good communication, multitasking
• Excellent in Microsoft Excel
• 5 working days per week, able to work during Saturday

Skills