Job Description

Ready to join a hands-on logistics team? Working with us means you help keep goods moving across Malaysia while growing practical admin and customer service experience. We are a grounded logistics operator focused on timely deliveries, accurate paperwork, and dependable customer communication.

As the backbone of our local operations, you will keep documentation accurate, support daily shipment flows, and be the friendly contact for customers and carriers. This role is ideal if you enjoy organised tasks, clear communication, and learning logistics processes from the ground up.

Your Growth & Impact

• Build practical logistics experience that strengthens your CV for supply chain or administration roles.
• Expand your network by working with carriers, warehouse staff, and customers daily.
• Gain concrete skills in document control, tracking systems, and customer enquiry handling.
• Develop reliability and operational confidence that positions you for coordination or supervisory roles.

Job Requirements

Responsibilities

Documentation & Records

• Prepare and verify shipment documents such as delivery orders, invoices, bills of lading and customs forms before release.
• Keep electronic and physical files organised for easy retrieval and audit readiness.
• Identify and document discrepancies, then raise clear queries to operations or customers for resolution.
• Track document completion for each shipment and close files after delivery confirmation.

Customer & Carrier Coordination

• Answer customer calls and emails with timely updates on shipment status and expected delivery windows.
• Coordinate with drivers and carriers to confirm pickup and delivery slots and communicate any changes promptly.
• Log service incidents, escalate unresolved issues to supervisors, and follow through until they are closed.
• Maintain polite, solution-focused relationships with customers and transport partners to keep operations running smoothly.

Systems & Office Support

• Enter and update shipment data in our tracking system and run simple daily reports for the operations team.
• Handle office admin tasks such as scanning, printing manifests and managing supplies to enable daily workflows.
• Spot recurring errors or bottlenecks and suggest small, practical improvements to reduce rework.

Requirements

Qualifications & Experience

• Fresh graduate or equivalent, with up to 1 year of office, administration or customer service experience preferred.
• O-level, SPM or diploma in business, logistics or a related field is desirable but not mandatory.
• Willing to work standard office hours and occasional overtime during busy shipment periods.
• Open to on-the-job learning and interested in growing into coordination or supervisory tasks over time.

Hard Skills & Knowledge

• Basic computer literacy including Microsoft Excel and Word, and comfort with routine data entry tasks.
• Accurate typing and attention to detail when preparing invoices, delivery orders and other records.
• Familiarity with common shipment documents and logistics terms, or readiness to learn them quickly.
• Ability to use email and simple tracking or transport systems to update customers and internal teams.

Soft Skills & Qualities

• Clear verbal and written communication in English and Malay to handle customer enquiries professionally. Ability to communicate in Mandarin is an added advantage. 
• Organised mindset with the ability to prioritise routine tasks and meet daily deadlines reliably.
• Patient and courteous approach to customers and colleagues, with practical problem solving when issues arise.
• Dependable, punctual and a team player who supports local operations and daily workflows.

Skills